Send a letter from ÂŁ1.25 and a small parcel from ÂŁ4.19
Brand Certified
Matlock Post Office
4.8(161 reviews)
Certified by Matlock Post Office • Aug 16, 2026
Business Details
14 Bank Road, Matlock, DBY
DE4 3AA, United Kingdom
Certified by Matlock Post Office • Aug 16, 2026
+44 3457 223344
Certified by Matlock Post Office • Aug 16, 2026
https://www.postoffice.co.uk/branch-finder/0112070/matlock?campaignid=gmb~bf~112070~google~na~05022025
Certified by Matlock Post Office • Aug 16, 2026
About
Certified by Matlock Post Office • Aug 16, 2026
Post OfficeBankBusiness Banking ServicesCourier ServiceShipping ServiceMoney Order ServiceMoney Transfer ServiceMailing ServiceStationery ShopVisa and Passport Office
Matlock Post Office is your one-stop shop for mail and parcels, travel money, identity services and banking. We offer multi-carrier parcel and mail services with Evri, DPD and Royal Mail. In branch you'll also find bill payments and top-ups, passport applications (Check & Send), document certification and identity verification, banking and financial services, money transfer services and travel insurance.
Location
Certified by Matlock Post Office • Aug 16, 2026
Hours
Certified by Matlock Post Office • Aug 16, 2026
Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
Saturday9:00 AM - 12:30 PM
SundayClosed
Products & Services
2 lists · 9 items
Reviews
4.8
161 reviews
5 stars
149
4 stars1
3 stars1
2 stars
3
1 star
7
- SPSusan PattersonMay 25, 20265.0All staff very helpful
- KSKaren SaltMay 12, 20262.0I try to use this post office when I am in the town but everytime and this is not an exaggeration, there is a queue moretimes than most going out into the doorway close to the photo both. There are usually only two staff members on the counter and even then one could disappear into the back to do something which I am sure must be a necessary job, however, that then leaves one counter open and thereby frustrating the customers. I absolutely agree that the workers should be treated with politeness and not be shouted at, but it is a very hard thing I can see from when I have been there as customers are frustrated about the wait with only a few counters open. It is common sense surely that in a town with plenty of customers, more counters should be open and obviously IF they are not required at a point in time, they can go into the back and do something else. It is not rocket science. I would like to point out that all the staff are very friendly and polite and I would like to bet that they too wish they had extra staff as I feel sure it must frustrate them too so please, whoever you are who owns this branch, PLEASE can you deal with the staffing issue and I hope things improve soon. I certainly don't like experiencing seeing customers getting frustrated and angry such as a couple of weeks ago when they received a message saying their parcel was ready for collection and then told they had to come back again at a later date... The person behind the counter said "you might have been told it's ready for collection but it only means it's in the back but not yet sorted" that in my opinion is not what the message said to the customer. Maybe it is worth rewording the message, or not sending the message until the item has been sorted. I really hope you take notice of this review and I hope to have much better service going forward.
- MNMike NorrisDec 8, 20245.0I called into Matlock Post Office to exchange some foreign currency and also pay money into my bank account, I dealt with a lovely lady called Clair, her approach to her job is a credit to your business, she was friendly professional and couldn't do enough to help. As a former customer service manager myself I can honestly say that this was customer service at it's very best đź‘Ś
- VMVally MillerJul 25, 20245.0Julie was so helpful today. Sorted my international delivery with knowledge and care. Wouldn't go anywhere else for important post!
- JKJames KellyNov 21, 20235.0Excellent service even at a busy time. Thanks to Julie for being efficient
Frequently Asked Questions About Matlock Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What services does Matlock Post Office offer for postal and financial needs?
Matlock Post Office provides postal services including parcels and letters delivery, express and special delivery options, and also financial services such as managing personal and business bank accounts, cash and cheque deposits, withdrawals, bill payments, and money transfers.
What are the opening hours of Matlock Post Office during the week?
The Post Office is open Monday to Friday from 09:00 to 17:30, and on Saturdays from 09:00 to 12:30. It is closed on Sundays.
Can I withdraw cash at Matlock Post Office and are there any charges?
Yes, you can withdraw cash at the Post Office counter, but the withdrawal amount depends on your bank's limits. The Post Office does not charge fees for withdrawals, but your bank may charge you.
How do I deposit a cheque at Matlock Post Office?
To deposit a cheque, bring the cheque, a completed deposit slip from your bank if required, and a cheque deposit envelope for your bank to the branch. Post Office staff will provide a receipt for your sealed cheque deposit envelope.
What payment methods are accepted at Matlock Post Office?
Payment options at Matlock Post Office include American Express, Android Pay, Apple Pay, cash, Maestro, MasterCard, and Visa.
What is the Post Office Change Giving service and who can use it?
The Change Giving service allows business banking customers to exchange cash for coins regularly at the Post Office with selected banks.
Which nearby place can I visit for quick photo booth rental?
Photo-Me, a nearby photo booth rental service, is close to Matlock Post Office, ideal for customers needing passport or ID photos before or after postal services.
Where can I exchange currency near Matlock Post Office?
Post Office Travel Money, near Matlock Post Office, offers currency exchange and travel services, making it convenient for customers preparing for international trips.
Is there an ATM available near Matlock Post Office?
Yes, there is an ATM labeled 'ATM (Post Office)' nearby, allowing customers to conveniently withdraw cash before or after visiting the Post Office.
What are some nearby retail and essential services customers can visit around Matlock Post Office?
Nearby you can find several services such as Royal Mail for mailing needs, Peak Pharmacy and Manor Pharmacy for medical supplies, Poundland for discount shopping, Maz Taxi for transport, and Nottingham Building Society for additional financial services.
Brand Certified Facts from Matlock Post Office
This information is certified by Matlock Post Office and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 16, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website