With over 11,500 branches the Post Office is the biggest UK retail network, with more branches than all banks and building societies combined. The Post Office provides services central to peoples’ everyday lives; We offer the UK’s largest fee free cash withdrawal network through our 11,500 branches and over 2000 ATMs and 99% of UK bank customers can access their accounts at the Post Office. We provide financial services including savings, insurance, loans, mortgages and credit cards; Government services; telephony; foreign currency; travel insurance and mail services. Post Offices branches remain highly valued and trusted, and are the focal point of many communities.
Appalling service! Members of staff are rude and so patronising, speaking to you like a bit of dirt on their shoe if you ask for help or advice on posting something. Extremely shocked at the way the staff are allowed to behave here. Will not be returning.
CW
Chris Woods
Dec 20, 2025
1.0
Very weird interaction with the woman behind the counter, who refused to believe I wasn't in yesterday.
She seemed quite accusatory and threatened to check the cameras, I said I'd happily watch them with her.
She grumbled a bit more and was generally quite a strange person.
Ive no idea what the other fella did yesterday, but can only assume it got her back up.
If you're around 6 foot 2 with dark hair and fancy an argument, pop in...
TD
tania davies
May 20, 2024
1.0
I was served by a very miserable, rude man with an appauling attitude on Saturday 18th May. Its NOT the first time either, he needs to read the reviews and work on how to smile and speak to people in order to keep customers.
DT
Deb Temple
Mar 23, 2023
1.0
The post master in this office really needs a attitude course. The way he speaks to people. Not very Happy at the service from that post office at all.
LG
Lydia Jane GL
Oct 24, 2020
5.0
A fantastic little post office with really helpful staff. I never go anywhere else.
Frequently Asked Questions About Deneside Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
How much cash can I withdraw at the Deneside Post Office?
The withdrawal amount depends on your bank's limits on your account. Please check with your bank for specific limits.
Are there any charges for cash withdrawals at Deneside Post Office?
No charges are applied by the Post Office, but some banks may charge fees. Please confirm with your bank.
What is the procedure for depositing a cheque at the Deneside Post Office?
Bring the cheque, a completed deposit slip if required, and a cheque deposit envelope for your bank to the branch. Hand over the sealed envelope to receive a receipt.
What is the Post Office Change Giving service available at Deneside Post Office?
Business banking customers can exchange cash for coins using Change Giving services with selected banks at this Post Office.
Why might I be refused change at Deneside Post Office?
You may be refused if you haven't registered for Change Giving or if you are not using your nominated branch. Availability is at the branch’s discretion.
What are the opening hours of Deneside Post Office?
Open Monday to Thursday from 08:30 to 17:30, Friday 09:00 to 17:30, Saturday 09:00 to 12:30, and closed on Sundays.
Which payment methods are accepted at Deneside Post Office?
They accept American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa payments.
How can Post Office Travel Money nearby help me before I travel?
The nearby Post Office Travel Money offers currency exchange services to help you get foreign currency for your trips conveniently near Deneside Post Office.
Where can I find accounting services near Deneside Post Office?
Adam - dns accountants - Sunderland and Eric Southwick & Co. are nearby accounting firms providing financial services close to Deneside Post Office.
What are some convenient amenities near Deneside Post Office for a quick stop?
Nearby options include Tasty Stop delicatessen and M M Elves convenience and grocery stores, perfect for grabbing snacks or essentials before or after your visit.
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