Every item now receives a 2nd delivery attempt the next working day as standard. If after this attempt you’ve received a ‘Something for you’ card stating to contact us you can arrange a hassle free redelivery on a day of your choice and to an alternative address or a collection point of your choice (Post Office), this can be arranged on the Royal Mail website or the Royal Mail app.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.