Windermere Post Office

Reviews

• PO

  Paul O'Sullivan

  4 days ago
  5.0
  Nigel could not have been more helpful. He went above and beyond to help me. 5/5 service.
• LC

  Laura Caney

  5 days ago
  5.0
  Very helpful staff, always going above and beyond to help and always with a smile
• AB

  Andrew Bezuszko

  May 30, 2026
  5.0
  Attended on Saturday morning to deposit some cash into my bank, two staff on both very friendly the lady who served us was super efficient and explained the process to us. Great little office in the heart of the lakes. Credit to the team and the Post Office
• DW

  Dean Wood

  May 7, 2026
  5.0
  I honestly cannot speak highly enough of Nigel at Windermere Post Office. Every single time I walk through the door, whether it’s to do my banking, collect or change orders, or send postage, he greets me with the same warm, friendly and welcoming attitude. It genuinely makes such a difference to the experience, especially on busy days when most people would understandably feel stressed or rushed. No matter how long the queue is or how much he has going on, Nigel always has a smile on his face and takes the time to make every customer feel valued and appreciated. His professionalism, patience and kindness never go unnoticed. You can tell he truly cares about the people who come into the post office and takes pride in providing exceptional service. In a world where great customer service can sometimes feel rare, Nigel stands out completely. He creates such a positive atmosphere and makes even the simplest errand feel pleasant. Windermere Post Office is incredibly lucky to have someone so dedicated, hardworking and genuinely lovely representing the area every day. There is honestly no postmaster like Nigel in my opinion. He is a real credit to the community and deserves every bit of recognition for the fantastic job he does. Thank you Nigel from Dean @ Langdale Chase
• PD

  Paul Doubleday

  May 5, 2026
  1.0
  Working as volunteer collectors for The Guide Dogs, the post master here has refused to accept our collection saying that he didn’t have enough time. The transaction would have taken 5-10 minutes and we had waited in line while other similar length transactions had been performed. We had spent 10 hours collecting, counting and bagging only for our donation to be refused for the sake of 5-10 minutes work. Unprofessional and rude Nigel seems to take pride on his customer service which is very commendable but is unable to spend 10 minutes processing carefully counted coin bags on behalf of a charity The public have donated to a good cause. We have driven around numerous outlets collecting the donations, recording and counting them, only for the charity to be unable to see the benefit because you do not see that you have a moral obligation to spend 10 minutes processing them. I’m sure other customers in the queue would have been quite prepared to wait knowing this, particularly with another cashier in attendance. Indeed we had been happy to wait while other lengthy transactions had taken place. We have indeed used your services on three previous occasions to bank previous donations and each time we were made to feel a hinderance to you, and you would rather we weren’t there. Your attitude this time was even worse in starting the transaction and two minutes in simply refusing to go any further and roughly passing the coin bags you had already counted back. Your demeaning, petulant and unhelpful attitude throughout the transaction, together with a history of similar behaviour on our previous visits, had wound me up resulting in my final outburst which I believe was said in a controlled and quiet fashion intended for your ears only. If you have taken offence then I apologise for this comment and this comment only. I feel the review is a necessary consequence of the days events and I won’t be taking it down. I had half expected you to recognise your error, been a man, and apologised yourself but it seems that you are stubborn as well as being petty minded and uncharitable I was in business myself and understand that stressful situations can inhibit rational thought but I think you need to consider the bigger picture when dealing with customers and their transactions and learn the art of patience. Waiting in line, chatting and observing transactions at a village post office is part of the charm of a village community Hopefully we will be able to find another outlet to process the donations and The Guide Dogs will benefit

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