What a miserable customer experience!
Rude and disrespectful, terrible customer service.
Posted a letter this morning and the lady snatched the letter from me, served other customers whilst serving me an literally threw the receipts across the Perspex barrier which were left dangling across the top for me to collect.
I wonder if the owners/staff should consider a different occupation as they are clearly deeply unhappy in this position and have no clue what customer service looks like?
I’ll be so pleased when they finish building the new post office on the Weald so that I can go there instead!
CS
Clare s
Apr 6, 2026
1.0
We have dropped off parcels's three times at this location each time met with rude staff who do not even acknowledge you and they just talk amongts themselves. No hello how are you ,nothing so so rude. Sadly this is the only close post office . Hopefully a new one will open up soon so we do not have to go there. Customer service! nonexistent.
TB
Tracy Bousfield
Aug 8, 2025
1.0
Don't send parcels from this place. I sent parcels from here and the Indian Lady serving just threw them over the counter into the sack on the other side. The recipient then claimed a refund due to the product being completely shattered despite being securely packaged! Appalling service. Will not go here again!
DC
Daniel Clark
Jun 23, 2021
5.0
One of the best village shops around. An amazing variety of food fresh and frozen with everything inbetween. Also has the post office and the local pharmacy. Lots of decent special offers and prices are reasonable to begin with.
HL
Hamish Lowry-Martin
Jan 6, 2019
1.0
I drove miles to this post office as there listing and signs say it was open, only for them to be closed.. don't waste your time with this place they seem to make there hours up depending on how they feel
Frequently Asked Questions About Alconbury Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of Alconbury Post Office?
Alconbury Post Office is open Monday to Saturday from 9:00 AM to 7:30 PM and closed on Sundays.
Can I withdraw cash at Alconbury Post Office and are there any charges?
You can withdraw cash at Alconbury Post Office, but withdrawal limits depend on your bank account. The Post Office does not charge for withdrawals, though your bank might. Check directly with your bank for details.
What payment options are accepted at Alconbury Post Office?
Alconbury Post Office accepts American Express, Android Pay, Apple Pay, Cash, Maestro, Mastercard, and Visa.
How can I deposit a cheque at Alconbury Post Office?
To deposit a cheque, bring the cheque, a completed deposit slip from your bank if applicable, and a cheque deposit envelope from your bank or available at the Post Office. Hand over your sealed envelope to the Post Office to receive a receipt.
What is the Change Giving service at Alconbury Post Office?
The Change Giving service allows business banking customers to exchange cash for coins at the Post Office with selected banks. You may need to register with your bank to use this service.
What in-store pickup services are available at Alconbury Post Office?
Alconbury Post Office offers in-store pickup services.
What nearby medical facilities can I visit when I come to Alconbury Post Office?
Nearby medical facilities include Medicspot Clinic Alconbury, Alconbury Chemist and Travel Clinic, and CityDoc Clinic, providing convenient healthcare and travel-related medical services.
Where can I find grocery stores near Alconbury Post Office for convenient shopping?
You can visit Alconbury Nisa and Nisa, both grocery stores and convenience stores, located close to Alconbury Post Office for your shopping needs.
Are there any local dining options near Alconbury Post Office?
Yes, The Manor & Black Rock Grill - Alconbury, a restaurant, pub, and bar, is nearby for dining options.
If I need to visit a bank or mailing service, does Alconbury Post Office offer these services?
Yes, Alconbury Post Office provides postal, banking, business banking, courier, shipping, and mailing services.
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