Cotham Hill Post Office

Reviews

• NF

  Nigel Fassbender

  Sep 8, 2026
  2.0
  The lady who served me who was wearing a football top came across as a little patronising and rude for no apparent reason. Left feeling a little bit awkward. Other than that the large queue didn’t take too long to go down.
• MM

  Matt

  Sep 7, 2026
  1.0
  I came to pick up foreign currency I purchased online and found the woman who served me very rude. She showed me the cash, said how much it was, then asked if I wanted her to count it in front of me. I wanted to verify it was all there, so I said yes. She rolled her eyes and pointed at the queue behind me and said, “they are all going to hate you.” After counting, she said in a huff, “see, I told you.” I said I believed her but wanted it checked. She said, “you obviously didn’t believe me or you wouldn’t have made me check.” Aside from this, she was rude and dismissive through the entire interaction. Edit: It’s clear from other reviews that this is the same woman others frequently describe as rude. The owner continually responds saying they will make sure this stops happening, but it continues. What sort of customer service is this? She obviously needs training or transferring to a non customer facing role.
• OM

  Oli May

  Aug 18, 2026
  1.0
  Not all, but several of the staff are very rude, patronising and have generally poor attitudes despite my politeness. In particular, two white female members of staff. This seems to be a regular occurrence.
• A

  李昕

  Jul 24, 2026
  1.0
  I had a very disappointing experience at this post office. I was served by the very heavy-set female staff member near the entrance. Because of the glass screen, it was difficult to hear what she was saying, so I replied with “mm-hmm” while trying to understand her. While I was still at the counter, I overheard her mocking me by imitating the way I said “mm-hmm” to her colleague. I found this disrespectful, humiliating, and completely unprofessional. I was simply trying my best to communicate. Customers deserve patience and respect, especially when communication is difficult. I hope the management looks into this incident.
• SC

  Sophie Cormack

  May 12, 2026
  1.0
  I have never had a positive experience at this post office. The staff are consistently rude and unhelpful, and the atmosphere is incredibly unwelcoming. There are multiple posters saying things like “don’t be rude, we won’t tolerate it,” but it’s very clear that expectation does not go both ways. The passive aggressive signage throughout the branch is also unnecessary and unpleasant for customers. As a disabled person, I genuinely dread having to come here because I regularly leave feeling stressed and with my symptoms exacerbated due to the way customers are treated. This branch seriously needs to address its customer service and staff conduct. I would appreciate being contacted by an owner or manager via email to discuss these concerns properly and to understand what actions will be taken to improve the experience for customers going forward.

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