DHL Express offers a fast, secure, and reliable worldwide courier service from over 1,600 DHL Service Point locations nationwide – conveniently situated at your local high street or retail park near you. Send letters or parcels within the UK or internationally to over 220 countries and territories with DHL, the global leaders in international shipping. Free envelopes and boxes are provided in store. Simply choose the box size you require, pack and pay in store. Pricing is based on the size of the packaging and the zone that you’re sending it to – no weighing, measuring or printing is required! Reduced CO2 emissions across our network with any parcel sent internationally from a DHL Service Point by the purchase of Sustainable Aviation Fuel.
Details
Wheelchair accessible entranceNot available
Location
Certified by DHL Express Service Point (UK Exchange) • Jun 28, 2026
Certified by DHL Express Service Point (UK Exchange) • Jun 28, 2026
Monday9:30 AM - 5:00 PM
Tuesday9:30 AM - 5:00 PM
Wednesday9:30 AM - 5:00 PM
Thursday9:30 AM - 5:00 PM
Friday9:30 AM - 5:00 PM
Saturday10:30 AM - 4:00 PM
SundayClosed
Products & Services
1 list · 13 items
Explore offerings from DHL Express Service Point (UK Exchange) on 197E Hagley Road in Birmingham, with popular dhl express courier services available at this location.
DHL Express Courier Services
13 items
DHL Express Courier Services
Express Parcel Delivery
DHL Express specialises in fast, secure and reliable delivery of documents and parcels in over 220 countries and territories worldwide. With an international reach and local teams, we offer a time-definite, door-to-door service in the UK and internationally.
DHL Courier Service For Parcel Delivery Within the United Kingdom
Drop off your parcel at a DHL Service Point location near you to send your parcel within the United Kingdom. DHL Express parcel delivery within one working day from £7.85. Get free boxes when you drop your parcel off in store and no account is needed, just bring identification with you.
DHL Courier Services For International Parcel Delivery
For all your international shipping needs DHL Express operates in more than 220 countries and territories globally. You can trust us for fast and reliable door-to-door delivery from 1-4 working days. Prices and delivery times are influenced by the destination that you’re sending your parcel to.
DHL Express Drop Off Locations Near You
DHL’s fast and reliable worldwide parcel delivery service is available at selected Ryman, Safestore, WHSmith and Robert Dyas shops, as well as 100s of independent stores nationwide. With over 1,400 convenient UK locations, it’s easy to find a DHL Express UK Service Point location near you.
Free DHL Boxes & Envelopes When Dropping Off Your Parcel
You can drop your parcel off at over 1,400 DHL Service Point locations nationwide where free boxes and envelopes will be provided. The cost of sending your parcel this way depends on the zone that you're sending it to and the box size you choose.
Fastest Door-To-Door Delivery
Our door-to-door delivery service means that a DHL Express courier will deliver your document or parcel to its final destination. We operate in over 220 countries and territories worldwide with an extensive fleet of DHL planes and vehicles.
Send Letters, Documents & Parcels Via DHL Express
You can send a letter, document or parcel within the UK or internationally by dropping it off at a DHL Service Point located near you. Free envelopes and boxes in various sizes will be provided and the pricing is determined by the size of the box you choose and the zone that you're sending it to.
Free Real-Time Tracked Delivery
You're able to track your parcel along its journey in real time online or by WhatsApp using the 10-digit tracking number for DHL Express shipments.
Start Online, Finish In-Store
Want to save time in store? Complete your parcel details online before you drop off your parcel at a DHL Service Point near you. Simply take your confirmation number to your local DHL Service Point, pick a free box and pay in-store.
No Printer Needed When Dropping Off
Free envelopes and boxes will be provided for you when you drop your parcel off at a DHL Service Point location. The labels and necessary Customs invoices will be created and printed in store for you. The price is based on the zone that you're sending it to and the size of the box you choose.
Extended Liability
If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend DHL's standard liability with this service. A fixed charge of £4.50 provides a fixed compensation amount of £400.
DHL Shipment Insurance
DHL Shipment Insurance for non-documents is optional and provides you with protection against the risk of loss or damage to your parcels from external causes during transportation by DHL. £12 for shipments valued up to £800 or 1.5% of the total value if greater than £800.
Emissions Reducing Shipping
Our sustainability strategy goals include increasing our use of sustainable aviation fuels, designing all new buildings to be carbon neutral and electrifying our last-mile delivery. We will also reduce CO2 emissions from our network on any parcel sent internationally when dropped off at a DHL Express Service Point or when booked via DHL Express online (DHLitNow) through the purchase of Sustainable Aviation Fuel (SAF).
Reviews
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12 reviews
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Heba Magdi
Sep 2, 2025
1.0
1]They were not sure how to use the system
2]They charged us 42 pounds for a single piece of paper , we could have been overcharged.
3]They accept cash only
AM
Asi Michael
Oct 29, 2024
5.0
I want to take a moment to commend DHL for their outstanding service. Their professionalism and credibility truly set them apart. Recently, I faced a challenging situation where my package was misplaced by the delivery driver, and I received a proof of delivery that wasn’t my address. I was worried that my package might have been lost for good.
However, I was pleasantly surprised by how quickly and effectively DHL responded to my concerns. Within three days, they managed to retrieve my package and return it to me. The representatives I spoke with were incredible, demonstrating a genuine commitment to resolving issues and ensuring customer satisfaction.
Thank you, DHL, for turning a potentially frustrating experience into a positive one. Your dedication to your customers is truly commendable!
KK
kdotroy1
Mar 27, 2024
1.0
Poor delivery service. Was told my delivery was supposed to happen today between 10:45-12:45 instead of tomorrow 28th March 2024. About 11:00am received at text message saying my parcel will arrive soon track here, with a link included. Showed the driver in my area and a few stops away. It got to 1 stop away where he was literally down the road. It then said I was next at courier arriving soon. He literally got to the T junction right by mine, and decided to skip me and go do another job. He went about a mile outwards, then another 2 miles in another direction and then back into my town about a mile away. Then instead of coming to me, he went about 4/5miles in another direction to another town. It's 30 minutes past my delivery time slot and he's nowhere to be seen. Spoke to live chat Emily and she just fobbed me off with, he must have got a collection to do, and will be with me by my time slot. Not even apologetic, showed zero professionalism and didnt provide with any help. It's ridiculous that they even put you on the schedule with a time slot, make you waste your time and just piss you about. They dont care about customer service or the fact theyve made you waste a day because they randomly decided to deliver my parcel on another day.
Highly recommend, if you have something sent. To request DPD or UPS or FedEx or anyone else other than these lot. Highly unprofessional and just waste your time and day. I have to go to a physiotherapy appointment now and they wasted my morning making me rush about. I'm disabled and it just makes things much worse for myself.
SM
sunny mathews
Apr 4, 2023
1.0
The lady is so rude and not at all helpful towards the customer
I visited the shop and she said we are only accepting cash and need to fill the details online, As directed I went out and came back with online application barcode with cash,She said the DHL site is not working.
I have to travel to another DHL office and those guys helped in sending out my document
AP
annmarie pardo
Mar 11, 2022
1.0
I visited this store to send money overseas, spoke with lady in reception, who was so rude, obnoxious, no manners, disrespectful, even used a bad swearing word to me in Persian.
Thinking I did not understand her, how horrible/horrendous, to be greeted by anyone in a company by staff of this nature.
Makes my skin crawled, my blood pressure go high, I held my peace, she makes Iran look bad, already Iranian have a bad name on the world map.
She have more to make Iran look more bad, plus the reputation of this company, kindly please, have a word with her, more than a word.
Frequently Asked Questions About DHL Express Service Point (UK Exchange)
How do I contact DHL Express to speak to someone or ask a question?
Click on the "Website" button and then "Contact DHL Express" for all the ways you can contact DHL Express.
How do I make a booking without an account?
There are three methods to send your parcel with DHL Express without having an account. You can drop your parcel off at a DHL Express Service Point near you, book a collection online or phone Customer Service.
Do I need an account to send a parcel with DHL?
You don’t need an account to send a parcel with DHL Express. If you send international parcels on a regular basis, you may benefit from opening a DHL account. If you want to open a DHL account click on "Website" button and scroll down for more information on how to open a DHL account.
Are DHL's delivery times guaranteed?
DHL Express will provide an estimated delivery time. Please note that this is based on deliveries to major destinations - they don’t include time in Customs and are provided as a guide only.
Transit times can vary depending on the size and content of the parcel, the origin and destination locations within each country and public holidays. There may also be circumstances that are beyond DHL Express' control that affect our transit times, such as adverse weather conditions.
What services does DHL Express offer at this store?
Click on the "Website" button to find more information about sending a parcel from this location.
How do I track my DHL parcel?
There are many ways to track a DHL Express parcel - track your parcel online, via WhatsApp chat or by phone. Click on the ""Website"" button on our Google Business Profile, then click on ""Track a parcel"" in the top navigation bar. Choose your preferred method for real-time tracking.
If you are unable to track your parcel or need advice on its status, contact our Customer Service team. The contact number is provided under ""Phone"" on our Google Business Profile.
What are Custom duties and taxes?
When transporting goods across international borders, packages are subject to duties and taxes as determined by Customs in the destination country. Whether a shipment is a gift or not, it must still go through an import procedure as determined by Customs law in the destination country. The shipment is cleared through Customs based on the origin country, value and quantity. The calculation of duties depends on the assessable value of a dutiable shipment. For more information read our FAQs after clicking on the "Website" button.
Why doesn't DHL include duties and taxes in its delivery prices?
The Customs authorities in the destination country determine whether any duties and taxes are applicable when the parcel arrives. This is based on the information provided on the parcel label (or waybill) and Customs paperwork, such as the contents, declared value and weight.
Why is the receiver being asked to pay Custom duties and taxes?
Duties and taxes are charged by Customs in the destination country and the receiver in that country is responsible for paying them. For more information read our FAQs after clicking on the "Website" button.
Do I need to create Customs paperwork for my parcel?
If a parcel (non-document item) is being sent internationally (including to Europe), a Customs invoice is required. If a parcel is being sent nationally (within the UK and to the Channel Islands), a Customs invoice is not required.
If you are dropping off a parcel at a DHL Service Point, your Customs invoice will be printed in store, along with your parcel labels.
When you book a collection online, you will be prompted to complete Customs information and the invoice will print automatically with your parcel labels.
If you book with DHL Express by phone, our friendly Customer Service team will guide you through what paperwork is needed.
What are the parcel size and weight limits when dropping off a parcel at a DHL Service Point?
Click on the "Website" button for box size, weight and price information to send a parcel from a DHL Express Service Point.
How do I send a parcel with DHL Express if the weight exceeds 25kg.
If the weight of your parcel exceeds the maximum weight that you can send from a DHL Express Service Point, then consider sending your parcel by booking a courier collection online or by phoning Customer Service for a quote.
To view the size and price guide for sending a parcel from a DHL Express Service Point, click on the ""Website"" button.
Can I use my own packaging with DHL?
We can accept parcels in your own packaging when booking a courier collection online or by phone. We can also accept parcels in your own packaging at selected DHL Service Points that are designated DHL Express Service Centres (owned by DHL) where we have the capability to measure and weigh your parcel.
The rest of the drop off locations that are part of our DHL Service Point network do not have the capability to measure and weigh your parcel.
Click on the ""Website"" button and go to ""What you need to know to send from this location"" and click on ""DHL Express Service Centers"" for a full list of locations that all have weighing and measuring capability.
Do I need a printer to drop off my parcel at a DHL Service Point location?
No, you don't need a printer to send a parcel from a DHL Express Service Point location.
To save time in store, complete your details online and take the confirmation number with you when dropping off your parcel.
Just click on the ""Website"" button and then click on ""Complete parcel details online"".
What happens if no one is available to receive my parcel?
If there is no one available to accept the parcel, our DHL Express courier will usually leave a calling card at the address informing the receiver that they have tried to deliver a parcel. The receiver can then either collect the parcel from their local DHL Express Service Point or arrange another delivery. If they arrange another delivery, this can be to an alternative address. Just search on Google for "DHL Express On Demand Delivery" and enter the parcel tracking number.
How do I insure my document or parcel and what will I be charged?
Click on the "Website" button to see if shipment protection is available from this location and read the FAQs on that page for details on how to insure your parcel and what the charge will be. Some restrictions and limitations may apply depending on the destination and contents of the parcel or document.
Are transit times slower from a DHL Service Point?
Transit times are the same for all our services. However, if the DHL Express courier has already made their daily collection from the DHL Express Service Point store, your parcel will not depart until the next time he comes around to collect again, usually the next day. While many of our locations are open seven days a week for dropping parcels off, our couriers only collect Monday to Friday (excluding bank holidays).
Our transit times apply from the day the courier collects your parcel from the DHL Service Point location. Click on the "Website" button for the latest drop off time at this DHL Express Service Point to make sure your parcel is collected by the courier on the same day collection.
What payment options does DHL offer?
Click on the "Website" button to see the payment options at this DHL Express Service Point location under "Payments accepted".
What is DHL Express' approach to sustainability, and what specific initiatives are available to customers?
Click on the "Website" button to read the FAQs for details on DHL Express' sustainability approach.
What services does the DHL Express Service Point (UK Exchange) offer?
DHL Express provides a fast, secure courier service worldwide. Customers can send documents or parcels without weighing or measuring, and free packaging is available in store. Services include parcel drop-off, courier collection booking, and shipment tracking.
Do I need a DHL account to send a parcel at this location?
No, you don't need a DHL account to use the parcel drop-off service. However, opening an account may benefit regular international shippers.
What are the opening hours of the DHL Express Service Point (UK Exchange)?
The location is open Monday to Friday from 09:30 to 17:00, and Saturday from 10:30 to 16:00. It is closed on Sundays.
How can I track my DHL parcel?
You can track your parcel online via the DHL website, WhatsApp chat, or by phone. Visit the DHL website and click 'Track a parcel' for real-time updates.
What payment options are available at this DHL Express Service Point?
Cash payments are accepted at this location.
Is packaging provided at this DHL Express Service Point?
Yes, free envelopes and boxes are provided in store. Pricing depends on the size of the packaging and destination zone, with no weighing or measuring required.
Are there any nearby dining options I can visit before or after sending a parcel?
Yes, nearby restaurants include Dynasty (Chinese), Star Tandoori (Fast Food), Johnny Wong’s (Chinese and Malaysian), Fogo Bar & Kitchen (Italian), and The Sheesh Turkish Meze and Grill. These provide convenient options for a meal around your DHL visit.
What nearby services can complement my visit to DHL Express?
Close to DHL Express is Classy Cleaning Co for dry cleaning needs, Pars Supermarket for bakery and shopping, and UK Exchange for financial services, making it convenient to combine errands.
How can I reach the DHL Express Service Point using nearby transit or landmarks?
The DHL Express Service Point is located at 197E Hagley Road in Birmingham near prominent places like Oh my cut (beauty salon & fast food), and Safeburys Supermarket, which can help with navigation to the location.
Does the DHL Express Service Point support environmentally friendly shipping?
Yes, DHL Express reduces CO2 emissions for international parcels sent from Service Points by purchasing Sustainable Aviation Fuel as part of their sustainability initiatives.
Brand Certified Facts from DHL Express Service Point (UK Exchange)
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