Alum Rock Road Post Office

Reviews

• MG

  Mehreen Ghouri

  5 days ago
  1.0
  On Friday 2nd October, at 5pm, the man at the post office was very rude. We asked for help about how to send a form for a passport and he didn't know. He didn't even know how to do his job properly and talk to customers. He told us to go and do it online but we didn't know how. The man spoke to my mother very rudely using inappropriate language. This is unacceptable! We waited in the queue for so long and our time was wasted! I am very disappointed. Please hire someone polite and respectful for your post office.
• AS

  Ayesha Shaheen

  Sep 24, 2026
  1.0
  Avoid!!!!!! Apparently this post office doesn’t accept digital ID! Good to know in 2026. The old man serving me also seemed very proud to remind me that it’s a post office....?! Yes, I’m aware. Thank you. I was under the impression I’d accidentally walked into a police station, government headquarters or perhaps a branch of MI5. 😂 Refused to give me my parcel despite having the required ID digitally, while I had the kids sitting in the car. Absolutely joke! No flexibility or customer service whatsoever. Choose the nearest alternative branch, they are much friendlier and amazingly.......accept digital ID without acting like I’d requested access to the Crown Jewels. Would definitely recommend the nearest branch instead!!
• MR

  Mizan Noor Rahman

  Sep 23, 2026
  1.0
  Would give 0 Stars if i could. Exceptionally rude behaviour from the old man behind the counter. He let a colleague skip the queue as they were pals, gave my wife short-shrift, rudely told her to hurry up and make way for the next customer. After she had waited in-line for 20 odd mins. Disgusting service - won't be returning.
• BH

  Bint Hashim

  Sep 23, 2026
  1.0
  Avoid this place. Absolutely disgusting customer service from the older man. I waited in the queue for around 20 minutes, only for a member of staff who hadn’t been waiting in the queue to jump in front of me just as I was about to be served. When I finally reached the cashier, I asked for some information about the delivery cost and weight of my parcel. He gave me the details, but before I had a chance to ask a few more questions, he told me to move aside because he needed to serve another customer. He was rushing me and even told me to come back tomorrow. After waiting 20 minutes to be served, especially while being 30 weeks pregnant, I found the way I was treated extremely rude and inconsiderate. Very disappointing customer service. Will be avoiding this place !!
• SK

  S K

  Sep 19, 2026
  1.0
  I went to this Post Office to collect an Evri parcel after receiving an email stating that I could collect it using photo ID or the QR code provided. When I first asked for the parcel, I showed the collection email and explained that I did not believe I needed photo ID because the email said I could use the QR code. I was told to come back with ID, so I left the shop. After leaving, I reread the email because I was certain the instructions allowed collection using the QR code. The wording clearly stated “photo ID or QR code”, so I returned to the branch. When I came back, the shutters were already closed even though it was still around 10 minutes before the advertised closing time. There were still customers inside the shop at the time. I waited outside until the staff member opened the shutters to let the final customer leave, and I then went back inside while the shutters were open. The customer who was leaving tried to stop me from entering, although I do not know why or whether they had been asked to do so. Once inside, I again showed the email and pointed out that it specifically stated I could collect the parcel using the QR code. I was still told to come back with ID and was not given a clear explanation as to why the written collection instructions were not being followed. I told the staff member that I was recording the interaction. His response was words to the effect of “go ahead, complain”, which I found dismissive and antagonistic rather than an attempt to resolve the issue. This was also not my first issue at this branch. The previous week, I asked for proof of postage and was told that they “didn’t do that anymore” and he told me I had to buy the more expensive postage for that……That also left me confused about the information being provided to customers as that’s obviously untrue. The interaction became confrontational and, following this experience, I no longer feel comfortable returning to the branch. I was also concerned that the shutters were closed while customers were still inside the premises, particularly as this appeared to be the only entrance and exit from the customer area. I will also be reporting this incident formally to Post Office Ltd and pursuing the complaint as far as their process allows. Given my concerns about the shutters being closed while customers were still inside and what appeared to be the only customer entrance and exit being obstructed, I also intend to raise the matter with any relevant local authority, council, fire-safety or other appropriate enforcement body so that the safety arrangements at the premises can be independently reviewed. This review is based solely on what I personally experienced during my visits. I would recommend that anyone using this branch for Evri collections or postage services checks the requirements carefully in advance and keeps a copy of any written instructions they have been given.

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