With over 11,500 branches the Post Office is the biggest UK retail network, with more branches than all banks and building societies combined. The Post Office provides services central to peoples’ everyday lives; We offer the UK’s largest fee free cash withdrawal network through our 11,500 branches and over 2000 ATMs and 99% of UK bank customers can access their accounts at the Post Office. We provide financial services including savings, insurance, loans, mortgages and credit cards; Government services; telephony; foreign currency; travel insurance and mail services. Post Offices branches remain highly valued and trusted, and are the focal point of many communities.
Not a good experience. I am not happy with the service I received today.
I paid £40 in cash for a £32.50 postal order, but the staff member insisted I only gave £30 and made me pay an extra £2.50 by card. I am certain of the amount I handed over.
This was upsetting and disappointing. I expect better care and accuracy when handling customers’ money.
HA
Hodo Ali
Dec 25, 2025
1.0
I returned a 40 kg parcel to SHEIN on 15th November 2025 and requested proof of delivery (signature or photo) from Royal Mail. Despite contacting them multiple times, I still have not received any proof.
Customer service has been confusing and inconsistent:
• Royal Mail tells me I need to submit a claim, which I did.
• Then they tell me to contact ParcelForce.
• ParcelForce tells me to contact Royal Mail again.
This back-and-forth is extremely frustrating and has delayed my refund from SHEIN. It has been over a month, and the handling of this situation is unacceptable.
I expect Royal Mail to provide clear proof of delivery immediately and improve their customer support.
LM
Lucy Mackenzie
Oct 8, 2025
1.0
Went to send a card today to USA. I was told it would be £8.50 for signed and tracked due to suspensions on US post. I queried the man serving me as they shouldn’t be anymore and rudely exclaimed “How would I know” and went to staring at his phone.
I later called the lovely people at Wexham post office who told me that, that was incorrect and I could send my card to the USA.
I wouldn’t recommend this post office if you would like correct information and a pleasant experience. It’s a shame the staff here let down the reputation for the other amazing post offices out there!
MP
Mahendra Patel
Oct 17, 2023
1.0
Slow clearing que & person serving grumpy . :(
XF
XF FX
Sep 10, 2022
1.0
They close when they want to and don’t follow their opening/closing times. Very disrespectful customer service, no values.
Frequently Asked Questions About Upton Lea Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What services does Upton Lea Post Office offer?
Upton Lea Post Office provides a wide range of services including fee-free cash withdrawals, savings, insurance, loans, mortgages, credit cards, government services, telephony, foreign currency exchange, travel insurance, and mail services.
What are the opening hours of Upton Lea Post Office?
The branch is open Monday to Friday from 9:00 AM to 5:30 PM, Saturdays from 9:00 AM to 12:30 PM, and is closed on Sundays.
Can I withdraw cash without charges at this Post Office?
No charges are taken at the counter for cash withdrawals; however, some banks may charge. Please check with your own bank for details.
How do I deposit a cheque at Upton Lea Post Office?
To deposit a cheque, bring the cheque, a completed deposit slip from your bank if applicable, and a cheque deposit envelope to the branch. Hand over your sealed envelope to receive a receipt for the deposit.
What payment options are accepted at Upton Lea Post Office?
The Post Office accepts payment options including American Express, Android Pay, Apple Pay, cash, Maestro, MasterCard, and Visa.
Is there an in-store pickup service at Upton Lea Post Office?
Yes, the Post Office offers in-store pickup services for certain items.
What nearby ATM options are available for customers?
There is a Post Office ATM nearby where customers can conveniently withdraw cash or check balances before or after visiting Upton Lea Post Office.
Can I exchange currency near Upton Lea Post Office?
Yes, Post Office Travel Money is located nearby, offering convenient foreign currency exchange services for customers planning trips or needing currency exchange.
What dining options are nearby Upton Lea Post Office?
Nearby dining options include Imran Tandoori for quick fast food and Meghna Tandoori offering Indian and halal cuisine, ideal for grabbing a meal before or after your visit.
Are there any other useful services close to Upton Lea Post Office?
Yes, services such as LloydsPharmacy, Results Auto Clinic, and Evri ParcelShop are nearby, enabling customers to handle health needs, automotive repairs, and parcel deliveries conveniently along with their Post Office visit.
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