Kempston Post Office is your one-stop shop for mail and parcels, travel money, identity services and banking. We offer multi-carrier parcel and mail services with Evri, DPD and Royal Mail. In branch you'll also find bill payments and top-ups, passport applications (Check & Send), document certification and identity verification, banking and financial services, money transfer services and travel insurance.
Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £50 compensation included for delivery by 9am
Optional consequential loss cover up to £10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £750 compensation included for delivery by 1pm
Optional consequential loss cover up to £10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to £200
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to £150
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
Drop off your pre-paid DPD parcel or return at this branch. Max 20kg
📦DPD Click & Collect
Collect items ordered online and delivered by DPD from this branch
Reviews
3.3
143 reviews
5 stars
72
4 stars
8
3 stars2
2 stars
7
1 star
54
EG
English Guy
5 days ago
5.0
Very friendly staff.
Great service.
AM
A Man
Sep 28, 2026
1.0
Do Not Use, incredibly disrespectful and unprofessional staff I have ever came across, went there to post important documents special delivery, this lady at post office counter, called me over while she was on video call with someone, I thought she was going to end the call and then serve me, but No she carried on talking on the phone, NO Hello Nothing, Very Very rude and arrogant woman, if you ever go there, don’t expect good customer service, she must be related to the owners of the post office, otherwise she would have been fired long time ago. The worst experience. I just wanted to warn everyone before visiting this post office, as a paying customers we deserve better service.
JW
john whitelock
Aug 29, 2026
5.0
Staff are very helpful and efficient
ZS
Zuluman Style
Aug 21, 2026
5.0
I recently visited kempston post office...I was very pleased and amazed at the excellent professional customer service shown by Poonam...serviced me with a smile and respectable way. I would definitely and happily visit the site again hopefully be serviced by Poonam. Her experience and knowledge is key to kempston post office.
CW
Cathryn Watters
Aug 21, 2026
1.0
Lady at the post office counter Was rude and arrogant pointing to a sign that was not obvious as it was attached to the ceiling.
Stating you should wait there.
She tried to suggest that the post office should be treated like a Bank and you should wait to be called which is all very well if somebody is at the counter but there wasn’t.
I will take all measures to ensure that I never have to deal with this place again.
Looking at the other reviews, it seems like a pattern.
Kempston post office avoid.
Frequently Asked Questions About Kempston Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
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