The UPS Store

Reviews

• AW

  Amy Walker

  Jan 31, 2026
  1.0
  The associate asked me what was in the box that I was shipping to my mother. I told him that there was a framed picture of our son, a key chain, a card, and a small bottle of perfume that was bubble wrapped. He proceeded to open the box, and google the ingredients of the perfume. He said that I could not include that with the rest of the items. I was charged over 17 dollars for the other items that I could have just placed in my mailbox. NOT HAPPY. And, will never use this location to ship anything ever again.
• KP

  Karl Pyka

  Dec 4, 2025
  5.0
  Wanted to give a shout-out to Will who help me package up a very odd-shaped Amazon return that wasn't fitting in it's original box. He went above and beyond to help me. Generally, really like this UPS store. Have always had good experiences with this location!
• GG

  Gwen Geiger

  Nov 17, 2025
  1.0
  I am a teacher, I went to this store this weekend to make copies for my class , when I needed help, the staff members (I don't know their names because they were not wearing name tags) were very rude and condescending stating that I can not make copies of copyright material even though I had the purchase license and permission to do so ( they would not give me a chance to show them). One (a big guy) even had audacity to snatch my teachers workbook from me and started to refuse handing me back my belongings. I was able to get it back and I left. I was so mad that I went back in to show them the license where I had permission. As I stepped back in the bigger staff member said "I will handle this" to his partner , even going as far as to step away from the customer he was helping at the time to be even more condescending and supposedly to put me in my place. The employee again snatch my teacher's workbook and stated that" you can't make copies of copyrighted material". I then showed him the license and replied " read that line please" that shows where I had permission. He did apologized, but the damage had already been done. The whole situation was embarrassing and I am very uncomfortable going back to this store. Instead of handling things professionally the staff decided to escalate things without the knowledge to do so. The staff needs to listen to people and give them a chance to explain things. I will not coming back to UPS.
• KD

  Karen Dotson

  Nov 15, 2025
  5.0
  The agent took her time and made sure we went over details to make the corrections..she was very kind and thoughtful....
• WK

  Walt Koelln

  Sep 17, 2018
  5.0
  Always friendly, helpful, and professional. Took great care of us while we moved from GA to TN.

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