The UPS Store

4.9
118 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7800 in Villa Rica offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Location

The UPS Store
606 61 Hwy, Villa Rica, GA
30180, United States

Hours

Reviews

4.9
118 reviews
5 stars
116
4 stars
0
3 stars
0
2 stars
0
1 star
2

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and professional, with many specific mentions of employees like Alexis and Jay providing exceptional service.

Efficiency

Customers frequently noted the quick service and minimal wait times, highlighting the store's ability to handle busy periods effectively.

Cleanliness

The store was consistently described as clean and well-organized, contributing to a positive customer experience.

Supportive Staff

Several reviews emphasized the staff's willingness to go above and beyond to assist customers, including helping with complicated returns and providing extra support.
  • AE
    AMANDA EVERETT
    Nov 15, 2025
    5.0
    I was greeted as I walked in and Victoria was extremely sweet. She smiled and had a great attitude. She was quick and efficient but in a way that didn't make me feel rushed.
  • MB
    M B
    Nov 14, 2025
    5.0
    Jay's customer service is impeccable! He truly cares about the customer's experience. I didn't have to ask for help. He even came out and took a heavy box out of my car for me. This is the only UPS store I enjoy doing business with! Thank you Jay!
  • TC
    tia cape
    Nov 10, 2025
    5.0
    Kayla and Brittany are always polite. They assisted all of us in a timely manner and educated me on shipping information for my items. The store was warm to get out of the cold outside. Great customer service.
  • SS
    Stephanie Smith
    Nov 4, 2025
    1.0
    If you have several returns & need a minute to retrieve QR codes, the associates will start serving the person behind you & end up leaving you waiting, instead of finishing up with you first. They need to understand it takes a little bit of time when you're trying to find QR codes for multiple transactions. It is beyond rude to serve another customer before finishing with your original one!
  • LL
    link
    Oct 29, 2025
    1.0
    The employee told my dad he needed a box for his Amazon return — even though the item was already in one. Then said he didn’t have all the info, even though I printed the full return sheet with the QR code and label and he Had his phone with the Amazon app with all the info their as well. It was pouring rain, and instead of helping, the employee made things harder for no reason. Terrible customer service and a complete hassle all for a $10 return. POS UPS STORE

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Villa Rica offer?

The UPS Store #7800 in Villa Rica offers packing, shipping, printing, document finishing, mailbox rental, notary services, shredding, faxing, and more.