United States Postal Service

1.6
165 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5050 Union St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5050 Union St, Union City, GA
30291, United States

Hours

Reviews

1.6
165 reviews
5 stars
18
4 stars
4
3 stars
5
2 stars
3
1 star
135

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and dismissive.

Long Wait Times

Many customers reported excessively long wait times, often due to understaffing and only one employee working at the counter.

Delivery Issues

Several customers experienced problems with mail delivery, including packages being lost, delivered to the wrong address, or not delivered at all.

Inconsistent Hours

Customers noted that the post office often closed earlier than advertised and had inconsistent operating hours, leading to frustration.

Positive Experiences

A few reviews mentioned positive interactions with specific staff members who provided helpful and courteous service.
  • KL
    Kelly Lee
    Dec 18, 2025
    3.0
    Unfriendly staff.
  • AD
    Alex Dias
    Dec 16, 2025
    1.0
    No kiosk
  • ZC
    Zach Cannon
    Dec 6, 2025
    1.0
    Closed earlier than the posted time
  • JR
    Jana Realbuto
    Nov 17, 2025
    5.0
    I had a wonderful experience at this Post Office so I had to drop a review because I don't feel these past reviews are currently the environment previously rated. Give them another try, they were great today & no line. I received kind & courteous service. Thank you to the lovely ladies working for us today
  • Q3
    Queen 3k
    Jul 29, 2025
    1.0
    This Post Office has a Phantom Mailman. As I am sitting in my vehicle awaiting a package, I get a tracking alert stating " Attempted Delivery unable to access location " Meanwhile the gate to my complex is wide open and no mail truck in sight. Then, I get an alert 20 minutes later saying ready for pick up....what!? I work the same hours and it's inconvenient to have to go pick up a package because somebody didn't want to do their job..The move aside for someone with an actual work ethic.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.