United States Postal Service

2.3
302 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 990 Peachtree Industrial Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
990 Peachtree Industrial Blvd, Suwanee, GA
30024, United States

Hours

Reviews

2.3
302 reviews
5 stars
79
4 stars
8
3 stars
16
2 stars
18
1 star
181

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.

Long Wait Times

Numerous reviews mentioned long lines and slow service, often exacerbated by understaffing.

Package Handling Issues

Customers frequently experienced problems with lost or misdelivered packages, leading to frustration.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment leaned towards dissatisfaction.
  • AS
    ava silva
    Dec 29, 2025
    5.0
    SHOUTOUT TO EARNEST. Went above and beyond to make sure I got my package. Thank you so much!
  • RR
    R
    Dec 6, 2025
    2.0
    Lazy customer service.
  • MB
    Ms Bee
    Dec 3, 2025
    1.0
    Unhappy Employees! They are not inclined or motivated to get the customers in and out.
  • MG
    Matt Gordon
    Nov 29, 2025
    1.0
    I don't think I'll be coming back here, despite paying for a box for years. The customer service is nonexistent and poorly staffed during busy hours. I applied a (sender/recipient) USPS-provided label to a box while standing in line, and was told it was the wrong label, that I'd have to somehow remove it, get to the back of the line, and write the addresses directly on the box. A simple sender/recipient sticky label was a bridge too far for them to mark over with a magic marker that was sitting in her cup next to her customer service station, it had to be removed completely from the box OR I'd have to pay more for the so-called priority service. Just idiotic. Zero care for customer time, could care less.
  • TL
    Thy Le
    Nov 28, 2025
    5.0
    Very nice service!! Line was fast and employee even apologized for the wait (even though there was none)

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.