Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 990 Peachtree Industrial Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
990 Peachtree Industrial Blvd, Suwanee, GA
30024, United States
Hours
Reviews
2.3
296 reviews
5 stars
77
4 stars
8
3 stars
17
2 stars
16
1 star
178
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with instances of discrimination and dismissive behavior noted.
Wait Times
Long wait times were frequently mentioned, with customers expressing frustration over understaffing and inefficient service.
Package Handling
Numerous complaints about lost or misdelivered packages, with customers feeling their items were not handled properly.
Professionalism
Inconsistent professionalism among staff, with some employees praised for their helpfulness while others were criticized for their attitude.
Facility Issues
Customers noted problems with the facility, including broken equipment and poor maintenance, contributing to a negative experience.
- LYLixin YuNov 15, 20253.0Not too bad but the scanning machine sometimes stops working and sometimes, the receipt printer also doesn't work.
- JVJonathan VegasNov 3, 20251.0Lydia is rude as hell!!
- ABAnjela BowersOct 28, 20251.0I mailed a package on October 19, 2025 using the self serve kiosk. Package was being sent to Hattiesburg, MS by priority mail. USPS tracking system stated the package would be delivered on Wednesday Oct. 22. USPS tracking states that the package has been in Mobile, AL since Oct. 25. The air tag in the package shows the package has gone to the following locations: Fairburn, GA; Goodlettsville, TN; Naperville, IL and is currently in Bloomington, IL. Absolutely unacceptable!
- CCCastelgonzSep 26, 20251.0This woman was racist toward us. We arrived for our appointment on time, but they wouldn't let us use the application, either on our phone or in print. We said we'd fill it out by hand, but they didn't let us. Another worker sent my husband to get it again and gave him 20 minutes to print it, and this woman just laughed at us and our situation. It's a shame. I feel like we all deserve respect, regardless of our country.
- FFFaith4Sep 1, 20251.0I had a very frustrating experience with passport services at this location. I scheduled a Saturday morning appointment and waited over 45 minutes outside. When it was finally my turn, the clerk told me I had filled out the wrong form. My son had just turned 16, so instead of the renewal form I needed the new passport application. Even though this was my mistake, instead of allowing me to quickly correct it, the clerk gave my spot away and told me to come back another time. I filed a complaint on the USPS website, and the Suwanee supervisor personally called me. The supervisor apologized and assured me that if I returned the following Saturday between 11:00 AM and 2:00 PM, the staff would take care of my son’s passport application. He even said he would inform the passport clerk ahead of time. However, when I arrived, the clerk handling passports told me she had heard from the supervisor—but still repeated the same thing as before: “There are other appointments, you’ll have to wait.” Nothing had actually been arranged, and I was left in the same frustrating situation again. After pressing the bell several times asking to see the supervisor, no one came. Eventually another staff member told a different clerk to handle my case—ironically the same employee who had given me only “two minutes” the week before. After much waiting and confusion, I finally managed to submit my son’s passport application. This is not the only negative experience I’ve had here. On a separate visit, I saw a Chinese couple trying to mail a package. Because their English was limited, the clerk refused to help them. When they tried to use a translation app, the clerk said, “I don’t talk to phones, only people.” When they called their daughter on speakerphone to help translate, the clerk still refused service and turned them away. Overall, the Suwanee Post Office has serious issues with professionalism and customer service. Even when the supervisor makes promises, nothing changes. The staff are dismissive, unhelpful, and in some cases discriminatory. This has been one of the least customer-friendly USPS locations I’ve ever visited, and I sincerely hope these problems are addressed.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 990 Peachtree Industrial Blvd?
This Post Office offers mailing and shipping services, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a first-time U.S. passport at this location?
Yes, this location accepts first-time passport applications and can usually take your passport photo by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require scheduling an appointment via the online scheduler; limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service at 990 Peachtree Industrial Blvd?
Monday through Friday from 8:30 AM to 6:00 PM, Saturday 9:00 AM to 2:00 PM, and closed on Sunday.
How can I get a PO Box at this Post Office?
You can apply for a PO Box online or in person at the Post Office by bringing two valid forms of ID and your completed application.
Are PO Box lobby accesses available after regular hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with this local Post Office for exact times.
How much does a passport photo cost at this USPS location?
The current fee for a passport photo is $15.
What nearby amenities can I visit before or after visiting the Post Office?
Nearby you can visit Monterey Mexican Restaurant for a meal, Soul Path Wellness for holistic health services, or MyEyeDr. for eye care needs.
Is there a nearby bank where I can handle financial transactions?
Yes, Wells Fargo Bank is close by, providing convenient access to banking services when visiting the Post Office.
Are there any nearby professional services I can visit in the same area?
Nearby professional services include Georgia Landscaper Network for landscaping, Sofer Advisors for financial advising, and H&R Block for accounting services.