The UPS Store

Reviews

• BB

  Bobbi B

  4 days ago
  5.0
  I was in the store today and there was an attendant working by herself, taking care of a line of 8 people like a pro. Rebecca not only made everyone feel taken care of, she was sweet and helpful so everyone felt seen. She definitely did the company a huge service by her excellent people skills. Go Rebecca!!! Thank you for making my experience effortless
• EO

  Erika Ortiz

  Feb 25, 2026
  1.0
  Terrible service!
• SN

  Sal N

  Feb 17, 2026
  1.0
  There are thieves and scammers working within the organization. My mom sent me a care package (worth over $300) before I start my chemotherapy. She paid the over $150 2nd Day Air fee and was guaranteed that the package would arrive by 10:30a on the 2nd Day ( from Palm Coast, FL to Cumming, GA). Within the 1st 48 hours of shipping, we noticed that the package was still in Jacksonville, Florida (which is a 1 hr drive from Palm Coast). We called customer service and they are not sure why but assured us the package we would still be there on time. Thats strange because it was scheduled to be delivered by 10:30a the day it left Jacksonville, FL at 8:03a. The next morning we checked and the package was now moving but was in Atlanta now well after the guaranteed time. Needless to say, we didn't get our package that day. On day 3, we saw that the package arrived on Buford, GA however 2 hours later, we received a notification that the package is missing and that a claim has been filed. Another notification stated that the box was empty and the box was discarded. Being that this is our 1st time doing this, it was a very disheartening and overwhelming experience. I really needed that package as there was food and medication that I needed to help me throughout my chemotherapy treatment journey. The fact that someone at the UPS Buford facility opened up the package and took what was inside is cruel and evil. Than made the decision amongst themselves to file a claim without our approval is disappointing. I hope UPS look into this matter and take it very seriously and hold all individuals involved accountable.
• PT

  porsche taylor

  Feb 16, 2026
  5.0
  Very efficient and friendly
• ED

  E Dudley

  Jan 17, 2026
  5.0
  The manager was so helpful to me during my visit to return an Amazon product. I printed out my label way to big for my package and instead of the manager being anal about it he use the copying machine to shrink the label, reprint it out and didn’t even charge me for the reprint. Thank you sir for being helpful and nice to me.

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