Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5181 W Mountain St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
5181 W Mountain St, Stone Mountain, GA
30083, United States
Hours
Reviews
1.7
384 reviews
5 stars
49
4 stars
15
3 stars5
2 stars
16
1 star
299
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with staff being described as rude, unhelpful, and dismissive.
Long Wait Times
Customers frequently reported long wait times, often with only one staff member available to assist a large number of customers.
Package Issues
Many customers experienced issues with lost or mishandled packages, leading to frustration and distrust in the postal service.
Inconsistent Hours
Several reviews mentioned inconsistent operating hours and staff shortages, causing inconvenience for customers.
Positive Staff Recognition
A few employees, such as Jendayi and Dayi, received praise for their helpfulness and professionalism, contrasting with the overall negative feedback.
- AGAhmed GediDec 15, 20251.0Their phone isn’t working
- JSJovona SmothersDec 4, 20251.0No this Post office been holding mail for what?
- SNShawn NunezDec 1, 20251.0The service provided by the staff here is the worst I have encountered my entire life. No one in the front while you hear them gossiping in the back. They will provide no help. Constant run-rounds. Lost packages. Carriers will not deliver packages that require them to move an inch out of their vehicles. Packages requiring signature WILL not be delivered and you will have to pick them up. (if they can find it) Complaints go unanswered. If you have the misfortune to be serviced by this circus, MOVE.
- CGcurtis gillersonNov 15, 20251.0Had a problem with my package but now they made customer service so difficult you only can talk to and automated service and not a real person this stone mountain, ga post office is a waste I've been having problems with them for months now
- DKD KingNov 12, 20251.0The customer service and overall organization of this branch are terrible. Managers and supervisors are consistently unhelpful and dismissive, showing little concern for resolving issues or assisting customers efficiently. The lack accountability at this location is unacceptable.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 5181 W Mountain St?
You can send mail and ship packages, buy money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and can also take your passport photo by appointment.
Do I need an appointment for passport services at this location?
Yes, most passport services require an appointment scheduled via the online scheduler, though limited walk-in hours may be available.
What are the operating hours of the United States Postal Service at 5181 W Mountain St?
Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 8:30 AM to 2:00 PM, and closed on Sunday.
How much does it cost to get a passport photo at this Post Office?
The fee for a passport photo is $15.
Can I rent a PO Box online for this location?
Yes, you can search and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm and complete the setup in person.
Is there 24/7 access to PO Boxes inside the lobby here?
Most USPS locations offer 24/7 PO Box lobby access, but hours may vary, so check with this local Post Office for exact lobby hours.
How can nearby businesses like HomeLifeGoods and A.R.M. be helpful when I visit this Post Office?
After your visit to the Post Office, you can explore HomeLifeGoods for plumbing supplies or visit A.R.M. for wedding and event planning services nearby.
Are there nearby attractions I can visit before or after my trip to the Post Office?
Yes, you can visit Stone Mountain Community Garden or take a stroll in Vets Park, both close to the Post Office.
How can nearby transit or landmarks help me find the United States Postal Service at 5181 W Mountain St?
Nearby landmarks like the Stone Mountain Post Office and Southern Oaks Apartments can help you navigate; local schools like Children of Excellence and The Champion School are also close by.