Brand Certified
United States Postal Service
1.7(389 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
5181 W Mountain St, Stone Mountain, GA
30083, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5181 W Mountain St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
United States Postal Service
5181 W Mountain St, Stone Mountain, GA
30083, United States
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.7
389 reviews
5 stars
49
4 stars
15
3 stars5
2 stars
16
1 star
304
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over the lack of assistance and professionalism.
Long Wait Times
Customers frequently reported long wait times and inadequate staffing, leading to dissatisfaction with service speed.
Lost Packages
A significant number of reviews mentioned issues with lost or mishandled packages, contributing to a lack of trust in the postal service.
Inconsistent Operations
Customers noted irregular hours and unprofessional behavior, including staff arriving late or closing early without notice.
Positive Employee Recognition
A few customers praised specific employees for their helpfulness, indicating that while some staff are problematic, there are exceptions.
- YDYOURHIGHNESS THE DON3 days ago1.0Horrible customer service I asked my package to be held the lady I spoke with over the phone but she was there to be a $25 fee to hold my package. She puts me on hold for an hour. My package never held and it was returned. She had a bad attitude. I’m not sure why they need better people To work at this location
- SEShana EllisonFeb 18, 20261.0They cancelled my daughter’s passport appt 2 hours before she was supposed to be there, saying they couldn’t “process” something. There was nothing to “process” as you print out the application and bring supporting documentation with you so the explanation made no sense. She scheduled it online and the location showed a day and time of availability so she booked it a few weeks in advance. If you’re not going to actually offer passport services just remove it from the passport site.
- ZPZavian PachecoFeb 17, 20261.0No surprise this place has a one star. Just don't be surprised. Barely go in here but have been using it for two years now. It's not what you say, it's how you say it.
- DSDreka SmithFeb 7, 20261.0They close at 2pm they shut it down at 1:30pm I was standing in line and the lady is very rude standing in line for like 20min and she stated that we had to leave and it was only 1:20 at the time how yall close at 2pm but shut it down at 1;30pm
- YYYawdieFeb 4, 20261.0Horrible service, it’s like a hangout spot for the employees, they look as if you’re disturbing them because you ask a simple question.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 5181 W Mountain St?
You can send mail and ship packages, buy money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and can also take your passport photo by appointment.
Do I need an appointment for passport services at this location?
Yes, most passport services require an appointment scheduled via the online scheduler, though limited walk-in hours may be available.
What are the operating hours of the United States Postal Service at 5181 W Mountain St?
Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 8:30 AM to 2:00 PM, and closed on Sunday.
How much does it cost to get a passport photo at this Post Office?
The fee for a passport photo is $15.
Can I rent a PO Box online for this location?
Yes, you can search and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm and complete the setup in person.
Is there 24/7 access to PO Boxes inside the lobby here?
Most USPS locations offer 24/7 PO Box lobby access, but hours may vary, so check with this local Post Office for exact lobby hours.
How can nearby businesses like HomeLifeGoods and A.R.M. be helpful when I visit this Post Office?
After your visit to the Post Office, you can explore HomeLifeGoods for plumbing supplies or visit A.R.M. for wedding and event planning services nearby.
Are there nearby attractions I can visit before or after my trip to the Post Office?
Yes, you can visit Stone Mountain Community Garden or take a stroll in Vets Park, both close to the Post Office.
How can nearby transit or landmarks help me find the United States Postal Service at 5181 W Mountain St?
Nearby landmarks like the Stone Mountain Post Office and Southern Oaks Apartments can help you navigate; local schools like Children of Excellence and The Champion School are also close by.
Brand Certified Facts from United States Postal Service
This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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