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Brand Certified

United States Postal Service

2.0
(327 reviews)

Business Details

850 Windy Hill Rd SE, Smyrna, GA
30080, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 850 Windy Hill Rd SE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
850 Windy Hill Rd SE, Smyrna, GA
30080, United States

Hours

Reviews

2.0
327 reviews
5 stars
65
4 stars
11
3 stars
9
2 stars
15
1 star
227

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences of employees ignoring requests or being dismissive.

Passport Services

Numerous complaints about passport appointments being canceled without notice, and staff not being available to assist with passport applications.

Operational Issues

Frequent reports of the location being closed during posted hours, including issues with access to self-service kiosks and PO Boxes.

Package Handling

Several customers expressed concerns about packages being mishandled or stolen, with claims of theft by employees.

Long Wait Times

Customers consistently noted long wait times and understaffing, leading to frustration during visits.
  • MT
    Mrs. Thatown2
    Feb 20, 2026
    1.0
    Website is wrong, they do NOT do walk-ins for passports. Worker was rude also, she was walking down aisle and I said excuse me 3 times to ask her a question, she ignored me completely.
  • SS
    Sy
    Feb 16, 2026
    1.0
    Closed at 1:15, no sign indicating reopening time.
  • DP
    Del Patterson
    Feb 14, 2026
    1.0
    My mail comes to PO BOX here but doors are locked after closing. Anybody else experiencing this?
  • SB
    Susruth Busireddy
    Feb 3, 2026
    5.0
    Martine is best customer service ever. Never had a post office call for lost or missing items and personally track it down for me. The best post office I have experienced.
  • AA
    ALeigh
    Jan 14, 2026
    1.0
    I do not know who delivers over in Windsor Vinings but the driver here left A LOT of packages for everyone to grab at this property. That drivers needs to be dealt with this is unacceptable for the residents here.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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