Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0328 in Smyrna offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Behind Starbucks & Walgreen's Across From The Braves Stadium And The Battery Atlanta.
Details
- DeliveryAvailable
- Curbside pickupNot available
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomNot available
Location
Hours
Reviews
2.6
168 reviews
5 stars
62
4 stars
4
3 stars2
2 stars
8
1 star
92
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service, with some praising staff like Beverly and Ivory for their helpfulness, while others report rude and unprofessional behavior from various employees.
Store Management
Several reviews indicate issues with management, including unresponsiveness and a lack of accountability for lost packages, leading to customer frustration.
Service Reliability
Customers have experienced problems with package handling and tracking, including lost items and incorrect information about services, contributing to a lack of trust in the store.
Pricing Concerns
Many customers expressed dissatisfaction with high prices for services like printing and packaging, feeling that they are overcharged compared to other locations.
Store Conditions
Some reviews mention the store being unclean and poorly organized, which detracts from the overall customer experience.
- TTTatiana4 days ago5.0My best customer service experience was today, and I don’t even leave reviews. However, the associate, Chanel, at store #0328 went above and beyond my expectations!
- ACAlexis ClaiborneNov 12, 20255.0The staff here is super courteous. Despite it being a busy location they always are accommodating and have the best attitude. Will always come to this location!
- MGMia GathersNov 5, 20255.0Absolutely Outstanding Service from Chanel! Chanel at the UPS Store is an absolute gem! Every time I come in, she greets me with a smile and goes above and beyond to make sure everything is handled perfectly. Whether I’m shipping a package, returning an order, or need help with printing, she’s always professional, patient, and incredibly knowledgeable. You can tell she truly cares about the customers and takes pride in what she does. It’s rare to find someone who makes errands this easy and pleasant — Chanel definitely sets the bar high for great customer service. She’s the reason I’ll keep coming back to this location because of her. Thank you Chanel.
- HEHeaven On EarthNov 3, 20252.0New look, new employees, worst customer service. With the revamped look, you can literally see all operations in the UPS store. They have new employees now and all of them are rude, unhelpful and unprofessional. Definitely some training is needed.
- AVAna VieiraNov 2, 20251.0I went there this Sunday at 10 a.m., November 2nd. I waited 40 minutes to be helped. He spent about 30 minutes with just one customer, and that’s okay. But when it was finally my turn, after I handed him my packages, I also asked to print a document. He told me to wait, then kept helping other people as if I wasn’t there and completely ignored me when I talked to him. I was honestly shocked.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #0328 in Smyrna offer?
The UPS Store #0328 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.
What are the regular business hours for The UPS Store in Smyrna?
The store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 10:00 AM to 4:00 PM, and Sunday from 10:00 AM to 3:00 PM.
Is The UPS Store #0328 open on Sundays?
Yes, the store is open on Sundays from 10:00 AM to 3:00 PM, with holiday hours potentially varying.
Where is The UPS Store located in Smyrna?
It is located at 2690 Cobb Parkway, Unit A-5, Smyrna, GA 30080, behind Starbucks and Walgreens and across from the Braves Stadium and The Battery Atlanta.
What payment options does The UPS Store in Smyrna accept?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Is The UPS Store #0328 a Black-owned business?
Yes, The UPS Store #0328 in Smyrna is a Black-owned business.
Can I obtain notary services at The UPS Store in Smyrna?
Yes, notary services are available at The UPS Store #0328.
What nearby fitness options are available around The UPS Store?
Rowbot Fitness, a gym, is located nearby and is a convenient option for customers who may want to visit before or after their visit to The UPS Store.
Are there nearby coffee shops near The UPS Store for a quick break?
Yes, Starbucks is conveniently located behind The UPS Store, perfect for grabbing coffee before or after your visit.
What medical services are near The UPS Store in Smyrna?
Nearby medical options include Piedmont QuickCare at Walgreens, wHydrate IV Hydration Therapy, and Healthcare Clinic at Select Walgreens, offering convenient access to health services alongside your visit to The UPS Store.