United States Postal Service

Reviews

• JH

  Jason Hardin

  2 days ago
  5.0
  Quick and friend
• MJ

  Mark Jackson

  Jan 8, 2025
  1.0
  Left a package the size of a shoebox hanging out of my mailbox, it was only pushed in a couple of inches but I guess due to the size the carrier figured it was wedged in enough to stay. This wasn't the first time this happened. Not only could it have fallen out into the road someone could have just pulled up and took it without even having to get out of their car. Lazy. We won't get mail for days or weeks at a time and then all of the sudden we'll get a whole stack. Missed an important government document because it was delivered a couple of weeks late, had to ask for an extension. At least once a week our mail is opened. The Post Office here has always been bad here but now it is just getting ridiculous.
• GV

  Gerard Vermillion

  Jan 16, 2024
  1.0
  I am writing to express my continual disappointment and frustration with an encounter at the Senoia post office. On 1-16-2024, I visited the post office to address a Certified Returned piece of mail. However, my experience was marred by what I can only describe as a series of unprofessional and discourteous interactions. The incident involved an employee named Clarissa, who, in my opinion, demonstrated a lack of empathy and failed to meet the expected customer service standards. Despite arriving before the posted closing time of 4:30 p.m., I found the doors already closed at 4:29 p.m. A kind older lady informed me that they had shuttered their doors 30 seconds prior, contrary to the posted schedule. To add to the frustration, even with the gate down, I could hear an employee on the other side. After repeated attempts to get attention, a gentleman finally responded with an unwelcoming "What do you want?" He remained silent when I explained my situation on the matter of the returned mail. It was only after continued persistence and ringing the bell that I received a response. Mrs. Clarissa, in the background, instructed the gentleman to inform me to return at 8:30 a.m. the next morning. Unfortunately, the gentleman chose not to convey this information promptly, leaving me waiting for a further period. This experience has left me questioning the professionalism and customer service standards upheld at this post office.
• SW

  Stephanie W

  Mar 15, 2022
  2.0
  I’ve had my mail opened and tampered with (it was a new CC). I called to make them aware and they said sometime mail gets ripped. I then had 2 child tax mail items never get delivered but they showed up on my usps informed delivery as what was coming in. When I called to let them know, they said that it isn’t reliable and to wait two weeks. I never received that mail! I have never had issues with my mail or informed delivery before moving to Senoia. When someone calls to inform you that some sketchy things are happening with their mail, it should be address and not pushed aside. Based on other reviews I’m not the first one with this issue. I will say, everyone I have spoken to has been very kind but that doesn’t do much for me in the situation of mail being messed with. While I appreciate their kindness/professionalism, I needed the issues addressed.

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