United States Postal Service

3.7
54 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 724 Charlie Smith Sr Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
724 Charlie Smith Sr Hwy, Saint Marys, GA
31558, United States

Hours

Reviews

3.7
54 reviews
5 stars
32
4 stars
3
3 stars
2
2 stars
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1 star
13
  • BW
    brittany webb
    Sep 17, 2025
    1.0
    I am writing to express my dissatisfaction with the passport application service received at the St. Mary's Post Office location regarding an application for a minor. If I could give 0 stars, I would. On the initial visit, the staff, including the postmaster, misinformed my mother about the policy for a minor's passport application. We were incorrectly told that both parents were required to be present, despite providing the notarized consent form (DS-3053), valid identification, and a copy of the parents' licenses, as clearly outlined in the official documentation. This misunderstanding of policy necessitated two separate 30-minute drives to this location, resulting in significant inconvenience for my family. The minor also had to miss school on a separate day because the staff claimed no appointments were available after 2:30 p.m. It was only after repeated conversations with the staff over three days—and confirmation from the national passport information line that our understanding of the policy was correct—that the application was finally accepted. The experience was frustrating and could have been avoided with proper training on the applicable forms and procedures. I do not recommend this post office for passport services and urge you to conduct a policy review and provide additional training to the staff, particularly concerning minor passport applications.
  • ST
    Simon Tam
    Jul 22, 2025
    5.0
    Wonderful and awesome staff. Extremely helpful and patient with my last-minute drop-offs.
  • AA
    Alexander Guzman (Alexjr666666)
    Jul 10, 2025
    5.0
    Had such q good time with the staff here getting my wife's and I's passports, made everything simple and easy about what we needed and how to do it, since we didn't have a long form we still had to figure that out but we got it with their help. Very great customer service. And such a cheerful work environment.
  • TS
    TJ Stofflet
    Jun 22, 2025
    5.0
    Had a package that went from Tennessee, to Jacksonville, to Puerto Rico, to Jacksonville, and finally here to me. Kelly at the St Marys office provided incredible support to me throughout the entire process. Even after that issue was resolved, she still assisted me with another problem (outside of official requests, mind you). In an age where receiving real support from people that actually care is becoming the exception vs the norm, Kelly, the Postmaster, and the rest of the St Marys USPS staff continue to be an example of what USPS can achieve.
  • CW
    Cade Willcox
    Feb 16, 2023
    3.0
    I drop off packages here regularly for business. The tracking numbers are almost never scanned in. Very irritating when people can't see the shipping status on a package.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.