United States Postal Service

1.8
248 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 10719 Alpharetta Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10719 Alpharetta Hwy, Roswell, GA
30076, United States

Hours

Reviews

1.8
248 reviews
5 stars
34
4 stars
13
3 stars
6
2 stars
6
1 star
189

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of assistance.

Staffing Issues

Customers frequently mention long wait times due to understaffing, with only one employee available during busy periods, leading to significant delays.

Operational Hours

The post office often closes early or is not open during posted hours, causing confusion and inconvenience for customers.

Facility Conditions

The location is described as dirty and poorly maintained, with broken equipment and inadequate supplies.
  • MC
    Michael Cochran
    4 days ago
    1.0
    Wow this place is trash, showed up past opening and it's still locked up and closed. And people say we need more government agencies lololol
  • TS
    Terri Staten
    Dec 23, 2025
    1.0
    I've had a p o box there for 40 years... it gets worse as far as customer service and efficiency... they run on their schedule, not the customers. They take breaks when the lines are out the door and are always understaff where customers are concerned. If it weren't for the hassle of changing addresses, I'd never use that post office ... world of difference when you go to others in the area... so frustrating!
  • MD
    Mari Davis
    Dec 5, 2025
    1.0
    shipped my packages to a different state THREE TIMES
  • JB
    Julia Brace
    Dec 3, 2025
    1.0
    Absolutely ridiculous experience. One man working the counter, full line to the door, after waiting an hour & finally reaching the window he says he has to close for an hour & a half. No prior warning, just closes the gate over the counter & disappears. No notice posted anywhere about closing for an hour & a half, only to reopen 30 minutes before the actual closing time. And no shipping supplies stocked.
  • MS
    Moorman Sensei
    Nov 15, 2025
    1.0
    30 minutes after opening time, no one's here.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.