United States Postal Service

2.0
185 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 8920 Eves Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8920 Eves Rd, Roswell, GA
30076, United States

Hours

Reviews

2.0
185 reviews
5 stars
38
4 stars
9
3 stars
1
2 stars
10
1 star
127

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees displaying a lack of professionalism and courtesy.

Delivery Issues

Numerous complaints about misdelivered or missing packages, with customers expressing frustration over unreliable mail delivery.

Management Concerns

Feedback indicates poor management practices, including inadequate staffing and failure to address employee behavior, leading to a negative customer experience.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment reflects a significant number of negative interactions.

Operational Problems

Frequent reports of inconsistent hours, closed services during posted hours, and malfunctioning self-service kiosks.
  • CT
    Chloe Holding (TatoesMamaBear)
    Nov 17, 2025
    1.0
    Rude staff, females with attitude and disrespectful customer service. Do not go to this location. They threatened to not do service with you when they are butt hurt.
  • DB
    Denishia Bell
    Nov 16, 2025
    1.0
    That rude lady going viral on tiktok! Nasty attitude. Manager does nothing about the employee’s behavior! Poor management that doesn’t care about customer service. Hopefully someone higher up does a staff renewal.
  • JD
    Jim Daiker
    Sep 23, 2025
    1.0
    I have emailed the post office several times regarding the service. Mail is not being delivered on a timely basis. It is also being delivered to the wrong suite. I own a small business and rely on receiving payments, bills, correspondence from insurance carriers...I have informed delivery and the mail I am "informed" will be delivered isn't. I do not know what is going on at this location but it is horrible.
  • MM
    Michael McPherson
    Aug 21, 2025
    1.0
    This is probably the worst Post Office I've ever had to deal with. I'm on my third time with packages mis-delivered in the last couple of years. Our normal delivery driver is awesome but whenever someone else relieves him it's almost a guarantee for an mis-delivered package. The supervisors are totally useless and typically don't want to talk to customers.
  • JA
    James Anderson
    Aug 19, 2025
    4.0
    Good customer service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.