United States Postal Service

2.1
187 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 8920 Eves Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8920 Eves Rd, Roswell, GA
30076, United States

Hours

Reviews

2.1
187 reviews
5 stars
39
4 stars
9
3 stars
2
2 stars
10
1 star
127

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with inconsistent service quality depending on who is working.

Delivery Issues

Frequent complaints about misdelivered or missing packages, with some customers experiencing significant delays.

Operational Problems

Customers noted issues with the post office's hours, including early closures and inconsistent staffing.

Mixed Experiences

While some customers praised specific employees for their helpfulness, overall sentiment leaned towards dissatisfaction with service.
  • MS
    Mary Lynn Sinisi
    Dec 20, 2025
    5.0
    accidents happen, but Shaun was exceptionally diligent in helping me locate a misdelivered package. I deeply appreciate that she took all possible measures to rectify the situation quickly and kindly. 😊 our local postman was also very patient and helpful in guiding me on what steps to take while he was out on delivery.
  • GP
    gavin pilsbury
    Dec 15, 2025
    3.0
    Terrible and great service at the same time. I was confused about a shipping label. The First Lady at the desk got mad at my question because I didn’t understand what was wrong. Rather than trying to explain it in a better way she stormed off to the back and didn’t return. The left lady at the window was really kind and helpful. She clearly cares about her job opposed to the First Lady. Your service quality depends on who’s working there. You may get a bratty employee who hides in the back when confronted with a confused customer or you may get a nice manner employee who can explain things in a calming manner.
  • CP
    Crystal Pendergrass
    Dec 15, 2025
    1.0
    'Tis the season for packages to disappear. I had all my holiday shopping redirected to my PO Box because of problems at the apartment complex where I have the unfortunate pleasure of living. Imagine my surprise to find that two packages from Bloomingdale's have been "reallocate." Hope you enjoy the Olaplex that you didn't pay for and hopefully the reshipment reaches me.
  • CT
    Chloe Holding (TatoesMamaBear)
    Nov 17, 2025
    1.0
    Rude staff, females with attitude and disrespectful customer service. Do not go to this location. They threatened to not do service with you when they are butt hurt.
  • DB
    Denishia Bell
    Nov 16, 2025
    1.0
    That rude lady going viral on tiktok! Nasty attitude. Manager does nothing about the employee’s behavior! Poor management that doesn’t care about customer service. Hopefully someone higher up does a staff renewal.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.