United States Postal Service

2.2
197 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 9664 Ford Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9664 Ford Ave, Richmond Hill, GA
31324, United States

Hours

Reviews

2.2
197 reviews
5 stars
50
4 stars
7
3 stars
4
2 stars
6
1 star
130

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly in relation to passport services and package inquiries.

Package Handling

Numerous reviews highlighted issues with lost packages, misdelivered mail, and poor tracking accuracy.

Cleanliness and Maintenance

Customers noted that the facility appears dirty and in need of maintenance, contributing to a negative experience.

Staff Friendliness

While some employees were praised for their friendliness and helpfulness, others received consistent complaints about their attitudes.

Operational Hours

Customers expressed frustration over inconsistent hours and difficulty accessing services during posted times.
  • CE
    Carol Edenfield
    Sep 18, 2025
    4.0
    Employees very friendly. Building needs a deep cleaning inside.
  • RW
    Robert Wiggins
    Sep 12, 2025
    1.0
    I'm wondering how 6 months rental for the smallest P.O. box is $98., been renting it for around years,now I moving and renting the same size P.O. box for 40.00 for 6 months?
  • JA
    joe alba
    Aug 27, 2025
    1.0
    Got an update saying my package is being held for pick up at customer request. If I wanted to go get what I ordered then I would have gone to the store
  • IV
    Isabelle Vidal
    Aug 14, 2025
    5.0
    We’ve been there for our passport, the service was fast and courteous. All ladies were great .
  • PW
    Penny Wise
    Aug 4, 2025
    1.0
    How areyou to receive certified mail if the postal driver never comes to your door for delivery. If you don't want to deliver it just call and we will meet you at the box or at the post office. Now i have to wait to see where it ends up before even trying to get it.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.