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United States Postal Service

2.3
(172 reviews)

Business Details

1030 US Highway 80 W, Pooler, GA
31322, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1030 US Highway 80 W to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1030 US Highway 80 W, Pooler, GA
31322, United States

Hours

Reviews

2.3
172 reviews
5 stars
41
4 stars
10
3 stars
7
2 stars
10
1 star
104

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with packages being marked as delivered but not actually received, leading to frustration and claims of theft.

Customer Service

While some staff members were praised for their friendliness and helpfulness, many reviews highlighted rude behavior and poor customer service experiences.

Facility Conditions

The post office was described as needing maintenance and cleanliness improvements, with complaints about long wait times and understaffing.

Communication Problems

Customers frequently noted difficulties in reaching the post office by phone, with many calls going unanswered or being abruptly disconnected.
  • BS
    Big shark
    2 days ago
    5.0
    Tiffany is one of the most helpful postal employees I have ever met. She knows exactly what she is doing and handles everything quickly and confidently. Even when the process seemed complicated, she explained it clearly and made me feel comfortable. Her professionalism, patience, and efficiency truly stand out. I am very grateful for her excellent service.
  • MN
    Melonney N
    Feb 23, 2026
    5.0
    Excellent customer service! Answered all my questions and solved the issue promptly! Thank you!!!
  • TK
    Tom Koa
    Jan 31, 2026
    1.0
    Absolutely horrible!!! A package that I send every month was for some reason sent to this facility (when in previous mailings none of my packages have ever been sent here).. and has now been sitting at this facility for 2 weeks with absolutely no updates or anything.. this is beyond ridiculous and frustrating.. and I’m only left to assume that the contents of my package were stolen by usps workers..
  • ER
    Elaine Roberts-Ballard
    Jan 15, 2026
    5.0
    You can't judge a book by its cover! This U.S. Post Office looks terrible from the outside. It needs a good power washing, window cleaning, and a paint job. However, the staff makes up for it! These women who are working at the counter are so pleasant. Despite heavy customer traffic and the long line of customers waiting for their help, they greet everyone with a smile and remain unflustered and helpful. Compared to my former post office on Abercorn St in South Savannah, they are a breath of fresh air!!
  • MB
    May B.
    Dec 11, 2025
    5.0
    I was just passing through the area and needed to mail my Christmas cards. The 2 women were so nice and making the best of the long line. They were fast, efficient and so nice. I know some people were grumpy because they were out of holiday stamps. But that's normal everywhere I travel, you need to buy them before December. Bonus for me was the parking lot was big enough to park.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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