United States Postal Service

2.2
166 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1030 US Highway 80 W to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1030 US Highway 80 W, Pooler, GA
31322, United States

Hours

Reviews

2.2
166 reviews
5 stars
36
4 stars
10
3 stars
7
2 stars
10
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or disrespectful.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over delayed or non-existent mail delivery.

Long Wait Times

Customers frequently mentioned long lines and slow service, often waiting 15-30 minutes to be served.

Staffing Problems

The post office is noted to be understaffed, leading to poor service and increased wait times.

Mixed Experiences

While some customers praised individual staff members for their friendliness and helpfulness, overall experiences were overwhelmingly negative.
  • MB
    May B.
    Dec 11, 2025
    5.0
    I was just passing through the area and needed to mail my Christmas cards. The 2 women were so nice and making the best of the long line. They were fast, efficient and so nice. I know some people were grumpy because they were out of holiday stamps. But that's normal everywhere I travel, you need to buy them before December. Bonus for me was the parking lot was big enough to park.
  • AN
    Angela Norris
    Dec 2, 2025
    1.0
    Standing for 15 minutes while workers figure out lunch schedule. One walked away with people going to lunch. More gabbing than customer service. Go to a different post office if you can or brinya chair and book.
  • DP
    Debra Puckett
    Nov 19, 2025
    5.0
    Clean office, helpful and friendly front counter staff.
  • MF
    Michelle Fouch
    Sep 6, 2025
    1.0
    Package was supposed to be delivered to our house. Showed out for delivery all day then we received notification it was delivered to a PO Box. WE DO NOT HAVE A PO BOX and it doesn't say what PO Box they delivered it to this evening. My guess is that a lazy employee failed to deliver it or a crooked one stole it.
  • LY
    Lanlan Yu
    Sep 2, 2025
    1.0
    The worst usps in the history! They scan my multiple packages and keep them for 2 weeks, they said they don't have time to deliver to me! So rediculous!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.