United States Postal Service

2.2
164 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1030 US Highway 80 W to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1030 US Highway 80 W, Pooler, GA
31322, United States

Hours

Reviews

2.2
164 reviews
5 stars
35
4 stars
10
3 stars
6
2 stars
10
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several mentioning specific employees who displayed poor attitudes.

Delivery Issues

Numerous reviews highlighted problems with package deliveries, including lost packages, misdelivered mail, and delays.

Cleanliness and Maintenance

Customers noted that the facility appeared dirty and poorly maintained, with some mentioning inadequate supplies and malfunctioning equipment.

Staffing Problems

Several reviews indicated that the post office is understaffed, leading to long wait times and inadequate service.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendly and helpful service.
  • DP
    Debra Puckett
    6 days ago
    5.0
    Clean office, helpful and friendly front counter staff.
  • MF
    Michelle Fouch
    Sep 6, 2025
    1.0
    Package was supposed to be delivered to our house. Showed out for delivery all day then we received notification it was delivered to a PO Box. WE DO NOT HAVE A PO BOX and it doesn't say what PO Box they delivered it to this evening. My guess is that a lazy employee failed to deliver it or a crooked one stole it.
  • LY
    Lanlan Yu
    Sep 2, 2025
    1.0
    The worst usps in the history! They scan my multiple packages and keep them for 2 weeks, they said they don't have time to deliver to me! So rediculous!
  • PB
    Patty Baker
    Aug 9, 2025
    1.0
    Worst service ever now. We dont even get our mail daily--might even be longer than two days. They use to be SO much better.
  • SW
    Summer Waves
    Jul 14, 2025
    1.0
    Worst post office in the history of post offices. I’m so sick & tired of my house getting skipped, mail coming super late in the day, most times after dark or not coming at all. My package has said out for delivery since 6:10 this am. It’s now 8:57 pm & STILL nothing. Outgoing packages NEVER get scanned either. Absolutely RIDICULOUS. Y'all need to get it together & do your job.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.