Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 502 Walnut Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.3
364 reviews
5 stars
22
4 stars5
3 stars3
2 stars4
1 star
330
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant delays and lost packages, often citing the Palmetto facility as a major problem area.
Customer Service
Customers expressed frustration with unresponsive customer service, noting that calls often went unanswered and in-person assistance was lacking.
Package Handling
Many reviews mentioned concerns about packages being opened, tampered with, or misrouted, leading to missing items and damaged goods.
Overall Satisfaction
Overall, the feedback indicates a high level of dissatisfaction with the USPS service at the Palmetto location, with many customers vowing to switch to alternative carriers.
- RGRo GDec 29, 20251.0Great job usps palmetto, you only lost 3 out 5 packages this Christmas season. Better improvement from last year when you lost them all but one. The one came destroyed with tire marks all over the shirt inside the package. Better luck next year. For now just keep collecting money from tax payers to keep the inefficient crap show going.
- CSCeleste StrzeleckiDec 27, 20251.0Two weeks ago, I shipped packages to Atlanta, GA for Christmas at the cost of $92.65. One package arrived and the other is stuck in Palmetto, which is 30 minutes from the destination. I am getting nowhere with customer service. This absolutely the worst experience I have ever had with the United States Post Office. I will never again ship with USPS. I think FedEx or UPS is the way to go. I can't believe I can't trust the United States Post Office to do their job!
- KYKaylee YerginDec 24, 20251.0Sorry post office, biggest waste of money the government has ever spent. This post office has mis-shipped my package all around the United States and was supposed to have had it over a week ago. My dad’s Christmas gift is in the package and it has been missing-shipped several times: I live in Thomson Georgia and it has went from Atlanta to Chicago and back to Atlanta, and then from Atlanta to North Carolina and back to Atlanta, and then again from Atlanta to South Georgia going in the opposite direction of where I live. This entire crew needs to be fired and they need to hire somebody who actually knows how to read.
- RMRachael MitchellDec 16, 20251.0This place is HORRIBLE! The packages go into a black hole. The tracking is never updated, and you get no response! Why hasn’t the federal government cleaned house? It’s been an issue for years!
- JWJames WiseDec 9, 20251.0MAJOR THEFT WAREHOUSE. PLEASE BE AWARE, I’m sure most checking these reviews are checking for the same reason. I am an eBay shipper and just today I had to contact eBay/keep myself organized in NOT selling to Georgia based customers. I have sold over 100 items on eBay - 13 of the items went through this warehouse Of the 87 that did not go through this warehouse we only had 1 issue with USPS shipping With the 13 that went through this warehouse, 7!!!!!!!!!! Of my packages have been lost! I have filed missing item reports, not a single one has been found. The post office location DOES NOT and WILL NOT answer the phone, HOW ARE THERE NOT CAMERAS AND SUPERVISORS TRACKING HUNDREDS OF THOUSANDS $ of items coming from this SINGLE post office?!?!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 502 Walnut Way, Palmetto, GA?
This USPS location offers mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at this USPS?
Most passport services require an appointment via the online scheduler, though limited walk-in hours may be available.
What are the operating hours of this USPS location?
The Post Office is open Monday to Friday from 8:30 AM to 5:00 PM, Saturday 8:30 AM to 12:00 PM, and closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for and reserve a PO Box online, then complete your setup in person at the Post Office by bringing two valid IDs.
Does this Post Office offer 24/7 access to PO Boxes?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary for this location. Check locally for exact access times.
What is the cost of taking a passport photo at this USPS?
The fee for a passport photo is currently $15 at USPS locations offering photo services.
What nearby dining options are close to the 502 Walnut Way USPS?
Customers can visit nearby restaurants like Dairy Queen Grill and Chill, Bojangles', McDonald's, Waffle House, Domino's Pizza, Subway, Burger King, China Queen, and DON nachos Mexican restaurant before or after their visit.
Are there any nearby medical facilities near the USPS at 502 Walnut Way?
Yes, Fresenius Kidney Care Walnut Way, Fresenius Medical Care, and Palmetto Dialysis Clinic are close by for customers needing medical services.
What nearby stores can I visit when I come to this USPS location?
Customers can stop by nearby stores such as Family Dollar, Advance Auto Parts, Circle K, Flash Foods, Chevron, and BP gas stations during their visit.