United States Postal Service

1.9
216 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 60 Postal Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
60 Postal Pkwy, Newnan, GA
30263, United States

Hours

Reviews

1.9
216 reviews
5 stars
39
4 stars
8
3 stars
5
2 stars
7
1 star
157

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.

Delivery Issues

Many customers reported problems with mail delivery, including lost packages, incorrect deliveries, and lack of communication regarding their mail.

Staffing Problems

Frequent mentions of understaffing and long wait times were noted, with customers expressing frustration over the slow service and lack of available employees.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their helpfulness and efficiency, indicating that experiences can vary.
  • JO
    Jeffery Oneal
    6 days ago
    1.0
    Watched the driver pull up with a valuable package that needed a signature and instead of coming up to deliver the package and get the signature they left the note saying no one was there to sign.
  • SD
    Steven Daddabbo
    Dec 22, 2025
    1.0
    Wish I could give you a zero. No mail pick up or delivery on Monday, December 22 which is not a holiday no explanation as to why we don’t get a service that we pay taxes for.
  • DE
    david a east
    Dec 10, 2025
    5.0
    Friendly efficient and they had staff to help you proper staffing
  • MH
    MahaganieB Hines
    Dec 8, 2025
    1.0
    I applied for my passport, sent in so the necessary paperwork! Just received my passport and my birthday wrong!! Yall had my birthday printed 8 times. I even confirmed it. And it’s still wrong. I paid the money, waited patiently, now it’s my problem to fix!
  • PN
    putri nurhafizah
    Nov 18, 2025
    1.0
    Bad service i had ever when i go to usps office. I came in the morning asking for refund my money order but the lady from the last right counter so rude to me she said she dont have money to refund me. When i said when i can come back she said afternoon. I ask if i can Call before i come she said i cant do that. How i know when they have mpney to refund me back?? On afternoon when i come back and a men at the middle counter he also so rude when answering my questions he said dont have enough money and he cant help me and he said he dont know when they have money. How i know when they have money when they can refund me if i dont get any information? So horrible service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.