Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5389 in Morrow offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Publix Shopping Center.
Details
- DeliveryNot available
Location
Hours
Reviews
1.7
296 reviews
5 stars
40
4 stars
8
3 stars
5
2 stars
19
1 star
224
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently poor customer service, with staff being described as rude, unhelpful, and dismissive.
Store Hours
Customers reported that the store frequently opens late or closes early, causing frustration and wasted trips.
Kiosk Issues
Many customers expressed dissatisfaction with the self-service kiosks, citing malfunctions and a lack of assistance from staff.
Professionalism
Several reviews noted unprofessional behavior from employees, including negative attitudes and lack of basic courtesy.
Lost Packages
There were multiple complaints about lost packages and inadequate support in resolving shipping issues.
- MHMorgan Hillman1 day ago1.0The black tall skinny guy at the counter with the piercing is RUDE and not helpful. He stands there on his phone and has an issue if a customer ask a question or for assistance at HIS workplace. Management should look into that, customer should not be treated like we're disturbing him. Disappointing experience will never return to this location again.
- NLNancy Lin3 days ago1.0The customer service was unprofessional. I was willing to wait for the lady to handle my package after emailing them my shipping label, but the package loader was rushing me to print out a paper label when I was waiting to get a sticker label. I was charged for 5 minutes on the computer and printing a sheet paper…. Very poor experience and never had this at other UPS locations.
- EAErik AguirreNov 11, 20251.0Should be an option for cero stars. I was at this location couple years ago, I felt like I was bothering them.. Came to drop off a package, the woman with long braids is so unfriendly, makes you feel like she's doing you a favor being there. I'll drive to another location next time..
- TTTweet TweetNov 3, 20251.0This was my first and likely my last visit to this location. Unfortunately, the customer service was extremely disappointing. I was polite and pleasant during my interaction, but the staff’s attitude and lack of professionalism made for a very poor experience. It’s concerning to see individuals in customer service who don’t seem to value customer service. I truly hope management addresses this, as every customer deserves to be treated with respect and courtesy.
- MMMichael MartinezOct 23, 20251.0I went to this UPS Store to return my AT&T equipment, and the experience was awful. The moment I walked in, I was met with stone faces — no greeting, no acknowledgment, nothing. It honestly felt like I owed them money just for coming in. The energy in the store was cold and unwelcoming. I even said “thank you” at the end and got no response. Customer service here is terrible. A simple smile or “how can I help you?” would go a long way.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #5389 in Morrow offer?
The UPS Store #5389 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing.
What are the regular business hours for The UPS Store in Morrow?
The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday 10:00 AM to 4:00 PM, and Sunday 11:00 AM to 4:00 PM.
Is The UPS Store #5389 open on Sundays?
Yes, the store is open on Sundays from 11:00 AM to 4:00 PM, but holiday hours may vary.
Where is The UPS Store #5389 located?
It is located at 2045 Mt Zion Rd, Morrow, GA 30260, inside the Publix Shopping Center.
What payment options are accepted at The UPS Store in Morrow?
They accept AMERICANEXPRESS, ANDROIDPAY, APPLEPAY, CASH, CHECK, DISCOVER, MASTERCARD, SAMSUNGPAY, and VISA.
Does The UPS Store #5389 provide mailbox rental services?
Yes, mailbox rental and mailbox services are available at this location.
Are there any special offers available at The UPS Store #5389?
Yes, customers can save big with special offers and coupons available online.
What nearby businesses can I visit when coming to The UPS Store?
Nearby businesses include Cinch Transaction Services, Pure Precision Media, and SublimeXcursions, which provide professional, advertising, and travel services respectively.
Are there food options near The UPS Store #5389?
Yes, Golden Krust, a Jamaican and Caribbean restaurant, and Touchdown Wings are located nearby for dining options.
Can I combine a visit to The UPS Store with relaxation or grooming services nearby?
Yes, you can visit Fellas And Females Barber Shop, Executivehairgallery, Primetime Barber, or Aromomtherapy mobile spa, all nearby for beauty and spa services.