The UPS Store

1.7
296 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5389 in Morrow offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Publix Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
2045 Mt Zion Rd, Morrow, GA
30260, United States

Hours

Reviews

1.7
296 reviews
5 stars
40
4 stars
8
3 stars
5
2 stars
19
1 star
224

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being described as rude, unhelpful, and dismissive.

Store Hours

Customers reported that the store frequently opens late or closes early, causing frustration and wasted trips.

Kiosk Issues

Many customers expressed dissatisfaction with the self-service kiosks, citing malfunctions and a lack of assistance from staff.

Professionalism

Several reviews noted unprofessional behavior from employees, including negative attitudes and lack of basic courtesy.

Lost Packages

There were multiple complaints about lost packages and inadequate support in resolving shipping issues.
  • MH
    Morgan Hillman
    1 day ago
    1.0
    The black tall skinny guy at the counter with the piercing is RUDE and not helpful. He stands there on his phone and has an issue if a customer ask a question or for assistance at HIS workplace. Management should look into that, customer should not be treated like we're disturbing him. Disappointing experience will never return to this location again.
  • NL
    Nancy Lin
    3 days ago
    1.0
    The customer service was unprofessional. I was willing to wait for the lady to handle my package after emailing them my shipping label, but the package loader was rushing me to print out a paper label when I was waiting to get a sticker label. I was charged for 5 minutes on the computer and printing a sheet paper…. Very poor experience and never had this at other UPS locations.
  • EA
    Erik Aguirre
    Nov 11, 2025
    1.0
    Should be an option for cero stars. I was at this location couple years ago, I felt like I was bothering them.. Came to drop off a package, the woman with long braids is so unfriendly, makes you feel like she's doing you a favor being there. I'll drive to another location next time..
  • TT
    Tweet Tweet
    Nov 3, 2025
    1.0
    This was my first and likely my last visit to this location. Unfortunately, the customer service was extremely disappointing. I was polite and pleasant during my interaction, but the staff’s attitude and lack of professionalism made for a very poor experience. It’s concerning to see individuals in customer service who don’t seem to value customer service. I truly hope management addresses this, as every customer deserves to be treated with respect and courtesy.
  • MM
    Michael Martinez
    Oct 23, 2025
    1.0
    I went to this UPS Store to return my AT&T equipment, and the experience was awful. The moment I walked in, I was met with stone faces — no greeting, no acknowledgment, nothing. It honestly felt like I owed them money just for coming in. The energy in the store was cold and unwelcoming. I even said “thank you” at the end and got no response. Customer service here is terrible. A simple smile or “how can I help you?” would go a long way.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5389 in Morrow offer?

The UPS Store #5389 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing.