The UPS Store

Reviews

• MW

  Marcus White

  Feb 6, 2026
  1.0
  DON’T USE THIS LOCATION!!! I had my wife’s new iPhone scheduled to be picked up at this location. 2 hours after receiving an email that it was ready for pickup, I received another email saying it had been picked up. When I checked the ID info for the person who picked it up, it said ‘null’. When my wife went to the store they magically couldn’t find the package. I went back the next day and it was the same thing. Everyone could remember seeing a package with my name but all of a sudden it was just gone. Please don’t trust these thieves with your packages. UPDATE: The leadership with this store just called me...So apparently they released my package to someone named Pamela without asking for ANY type of identification. No ID, no address confirmation, nothing!! They didn't even ask for the person's name. They just knew the persons name based on the obviously fraudulent signature that they left. In discussing this with them, there was an obvious dearth of common sense present. It's clear that someone working at that store was able to pass along the details of my package to someone who could then just walk in and pick it up. When asked why they went outside of their standard procedures when handing over my package, it turned into accusing me of stealing my own shipment. PLEASE, WHATEVER YOU DO, AVOID THIS STORE AND THESE THIEVES LIKE THE PLAUGE.
• KJ

  Kimberly Johnson

  Dec 30, 2025
  3.0
  Over charging for everything
• BT

  Betsy Thaxton

  Oct 23, 2025
  5.0
  I truly appreciate the employees at this location. They are always kind, courteous, and helpful. It’s this way each time I visit there. Maybe some of the other shipping locations, not related to UPS should take note. Thank you, UPS.
• AF

  Ayanna Ford

  Jun 2, 2023
  1.0
  IF YOU WANT YOUR PACKAGE TO MAKE IT TO THE CORRECT PLACE DO NOT GO TO THIS LOCATION. I traveled to Cape Town, South Africa and purchased my family multiple items. Everything I purchased was in one box. I took the box to this location. The person at the register taped the box and printed a label. I verified the address and I thought everything was ok until my nephew called me and asked if I sent the family a box full of hair products, mainly shampoo. I AM LIVID!!! How could this location mix-up the shipment with another box? Apparently, the person who printed the label was not paying attention to what she was doing. When I get back to Georgia I will be at this location to speak with the owner. Now someone else has all of the items I purchased for my family!!!
• NJ

  Nahshon Johnson

  Nov 7, 2018
  5.0
  Outstanding customer service. Darrell Moore's immediately helped me out with the shipping of my package, and he was extremely professional.

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