The UPS Store

Reviews

• CT

  Caldwell Thomas

  1 day ago
  5.0
  Very professional and friendly staff
• FB

  Freda Baker

  4 days ago
  5.0
  Stephanie is always helpful, professional, and friendly!
• SF

  Shelby Fleischer

  Mar 31, 2026
  5.0
  Ms Mary turned my whole day around. Life’s been lifin’, heavy today. Every avenue was a deadend with this 50 pound, awkwardly shaped return. Ms. Mary invited the challenge with a smile and tackled it professionally! The fella behind the counter was also kind and respectful with guests. Love the new self return setup, also! Thank yall so much for the humanity 🙏🏼
• AW

  Ashamonique Willis

  Mar 25, 2026
  1.0
  Terrible experience. I will not be using UPS again ever. I dropped off a package and confirmed the address. It was later marked as “returned to sender” due to a missing apartment number. I immediately contacted UPS, corrected the address, and was told it was confirmed and the package would continue to its destination. That did not happen. Instead, the package was marked “delivered to the sender” with no actual location provided. Tracking never showed where it was. This store had my package for multiple days and never contacted me. When I called, Ms. Mary told me I “should have known” where it was based on tracking. That is simply not true, the tracking did not show an address or that it was being held at this location. She then denied my refund, even though UPS customer service had already told me I should be able to request one. I had to go retrieve my package myself and pay out of pocket to ship it again through another carrier. This was mishandled from start to finish. No accountability, no communication, and no resolution. I am currently reaching out to corporate regarding this issue.
• SD

  Stephanie Davis

  Mar 7, 2026
  5.0
  I was directed to this store by an Xfinity store greeter to return equipment. The Xfinity store was very busy, and she gave me the option to get in line or to go to the UPS Store. She said that Xfinity has an agreement with UPS to ship at no cost. Xfinity will know which customer has made the return based on the MAC number on the equipment. All true! The USP Store packed the equipment for me, created a label, and provided a receipt clearly showing a Comcast return. Super service!

Frequently Asked Questions About The UPS Store