United States Postal Service

2.7
155 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 257 Lawrence St NE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
257 Lawrence St NE, Marietta, GA
30060, United States

Hours

Reviews

2.7
155 reviews
5 stars
57
4 stars
6
3 stars
6
2 stars
8
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals who went above and beyond.

Staffing Issues

Numerous reviews highlighted chronic understaffing, leading to long wait times and frustration among customers.

Operational Problems

Customers frequently reported issues with the post office's hours, including opening late and being closed when they should be open.

Package Handling

There were multiple complaints about lost or mishandled packages, with some customers alleging theft or poor tracking.

Mixed Experiences

While some customers had positive experiences, others reported significant dissatisfaction, indicating inconsistency in service quality.
  • JD
    Judy Davenport
    Dec 26, 2025
    5.0
    Staff has always been nice and professional whenever I needed anything.
  • SM
    Sharry Mabry
    Oct 20, 2025
    5.0
    I've never been here without receiving the best, most helpful, friendly service. This is the best post office I've ever had to deal with!
  • RM
    Rochelle Mercy
    Aug 30, 2025
    5.0
    Always a peasant experience. A bit crowded at times. The staff is always polite and warm. No complaints.
  • PP
    patty penrod
    Aug 9, 2025
    5.0
    Regina gave me great customer service. I called from over 400 miles away and asked if she could track down a pkg i sent. My tracking info showed it was getting bounced around between locations due to a mistake made at my local post office and it was currently at her post office. She found it, corrected the problem, assigned a new tracking number & called me back with the new number. I doubt my package would've been delivered on time (or at all) if she hadn't acted so quickly. Thank you so much Regina!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.