United States Postal Service

2.7
189 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1290 Gresham Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1290 Gresham Rd, Marietta, GA
30062, United States

Hours

Reviews

2.7
189 reviews
5 stars
69
4 stars
10
3 stars
6
2 stars
5
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; while some praised employees like Danny for being friendly and helpful, others reported rudeness and unprofessional behavior from staff.

Operational Issues

Frequent complaints about long wait times, understaffing, and inconsistent hours, including early closures and lack of assistance during busy periods.

Passport Services

Passport services received both positive and negative feedback; Danny was highlighted for excellent service, while others experienced confusion and rudeness.

Package Handling

Numerous reports of lost or mishandled packages, with customers expressing frustration over delivery issues and lack of accountability.

Facility Conditions

Some customers noted the facility's disorganization and cleanliness issues, contributing to a negative overall experience.
  • AG
    Antonio Garrido
    5 days ago
    5.0
    Danny at the passport office is the best,he is very kind. Thanks again,
  • MQ
    Maher Q
    5 days ago
    1.0
    They supposed to open at 8:30 AM and I was there by 8:30 AM door locked. I waited 15 minutes until 8:45 AM and it’s still nobody there to open the door very inconvenience. I had to leave to go to work. They need to be more responsible and be on time now rushing myself going to work.
  • TH
    Tehran Hodges
    Nov 12, 2025
    1.0
    I came here 11/12, day after a holiday and the office is closed because someone is on lunch. The website doesn’t show this closure. RIDICULOUS
  • LA
    Lauren Adamovich
    Nov 6, 2025
    5.0
    We came to this post office for passports for my 2 children and it was a seamless experience. I had all of my documents ready and we had an appointment time of 9:30a (this location doesn't do walk ins, appointment only) and we arrived 15 minutes early.They were ahead of schedule and we were in and out in less than 30 minutes. Danny was the person working and I could tell he knew what he was doing. He was also very kind and was patient when taking the kids photos, and made sure to get a good one :) They had a TV and play area so the kids were occupied while we signed documents and paid. I actually only had one copy of our drivers licenses, and he was kind enough to make another copy for us. I 1000% recommend this location for passports and we will be back when we need to renew. Many thanks to Danny for making our experience a pleasurable one!
  • BH
    Bam Bam harris
    Oct 16, 2025
    1.0
    On 10/16 @1235-1255 there was no one at the desk to help anyone. I'm writing this as I stand here and wait, still no one is here. No one came out to say it will take a min or anything. A lady came out to her desk pick something up and left. A gentleman came out looked and walked away. There is 7 of us waiting for help. This is the worst I've ever experienced with this location.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.