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United States Postal Service

2.5
(152 reviews)

Business Details

4455 Lower Roswell Rd, Marietta, GA
30068, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4455 Lower Roswell Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4455 Lower Roswell Rd, Marietta, GA
30068, United States

Hours

Reviews

2.5
152 reviews
5 stars
50
4 stars
3
3 stars
3
2 stars
15
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or aggressive.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over packages marked as delivered but not received.

Staffing Problems

The post office is frequently described as understaffed, leading to long wait times and inadequate service.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their helpfulness and excellent service.
  • OK
    Oleksii Kiselov
    Dec 24, 2025
    1.0
    I visited your office in person and clearly explained my issue. A package sent to me from Europe was not delivered — instead, I received only the shipping label. Your employee informed me that nothing could be done and instructed me to file a claim online. However, there is no online claim option for international shipments sent from abroad to the United States. Claims are only available for domestic shipments or for shipments sent from the U.S. to another country. As a result, I was given incorrect information and wasted my time. Later, I found out that I needed to complete a separate form confirming that the package was not received, which is required for the sender to file a claim with the European postal service. Due to your staff’s incompetence, I lost time and experienced unnecessary stress. One star.
  • AM
    Aaminah Muhammad
    Dec 24, 2025
    1.0
    Delivery drivers lies in say they delivered something and Neva pulled up now I have to wait a extra day for my order when they Neva came so sad
  • TM
    TheRealZay Mitch
    Dec 20, 2025
    1.0
    Seems they don’t do very well answering phone calls.
  • PC
    Patricia Carter
    Dec 11, 2025
    1.0
    The workers are not very helpful. It is always a negative experience going there. A necessary evil at times though.
  • CP
    Cassandra P.
    Nov 4, 2025
    4.0
    I get better service here than at the three post offices closest to me. When the lines are long, I do notice that A LOT of people have problems and questions, so it does take some time to get that resolved. This by no means excuses poor customer service. I just want to say there are some nice people who have provided service to me at this location 😊

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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