The UPS Store

Reviews

• CM

  Claudia Malafronte

  Dec 17, 2025
  5.0
  Thank you, Nicolas, at UPS Store Sandy Plains. Your assistance and generosity to ensure Pope High School National Honor Society students holiday cards are delivered to Wellstar Hospital safely is appreciated!! I always experience excellent customer service at your location but today is above and beyond. Happy Holodays!
• CB

  C Bush

  Dec 12, 2025
  2.0
  I’ve used this UPS Store multiple times, and unfortunately the customer experience has become consistently unwelcoming. The staff greet their UPS driver warmly and familiarly, yet customers are treated as if we’re inconveniencing them by being there. On my most recent visit, I was instructed to hand over packages one by one while I was actively scanning my own pre-printed labels, rather than having a staff member simply step over and assist. It felt unnecessarily dismissive and inefficient. Additionally, this location has grown increasingly stingy with basic supplies that are normally standard at UPS Stores. For Amazon returns, packing tape used to be available at the counter (with a note asking customers not to overuse it). On a later visit, the tape was completely removed. When I asked about it, I was told staff would handle tape themselves going forward—creating delays and making the process more awkward than necessary. These may seem like small things, but together they create an environment where customers feel unwelcome and unsupported. The overall attitude comes across as “we’re doing you a favor by being open,” rather than valuing repeat business. I hope ownership takes a closer look at customer service expectations here, because the experience does not match what people expect from the UPS Store brand.
• NS

  Nima S

  Dec 11, 2025
  5.0
  Super nice and friendly service. Always helpful.
• AR

  April Rogers

  Dec 9, 2025
  5.0
  Fast & efficient employees!! In & out very quickly!!
• SE

  Shel Esp

  Oct 21, 2025
  3.0
  The staff is friendly. Dropping off packages to return to Amazon has been fine. The issue I have is the price of their copies. They charge almost TWICE as much as the UPS store just down the road for B&W copies. They did offer a small discount to make up for the price difference when I complained, but just be aware not all UPS stores are priced the same! The owner sets the price.

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