United States Postal Service

Reviews

• TS

  Truth Speaker

  Jan 29, 2026
  1.0
  Came in to pick up mail that wasn't delivered and was sitting at the Post office and the lady i spoke with behind the counter was very rude & disrespectful. Treating me like its my fault she has to do her job. Talking to me like she wish I never came. Look on her face like she absolutely hate her life & job and at the same time hate the world and everything in it. Soon as you walk through that door you can feel the negative energy. Then they have a big sign on the counter saying no cell phones. Number 1, that is a violation of people 1A right. I didn't have my phone out but couldn't help but notice the sign. I don't care what policy this post office has about cell phones but your policies only apply to employees and not citizens. This is a public post office. Your policy is not law. People can use cell phones to make calls, send texts or record the business they conduct while there. I also noticed it wasn't a poster 7 on the wall anywhere that clearly says people have the right to use a cell phone or any recording device in the post office even at the counter. Its on the post office to keep sensitive information private not the citizens. Its also against federal law for a post office not to have the poster 7 visible for citizens to see and read and understand these things. Post Master do your job and do it legally. This is not a privately owned post office. You guys think you walmart or something? lol If you guys want to make policies that privately owned companies do, then go work for the private sector. You are in the public sector. Understand the difference between the two. You're public. PUBLIC LOL Also if you mad at the world and or hate your job. Go get mental help and find a new job. Thats way you're not mad and stressed out all day and treat people like trash for no reason. Guess what? It's other people going through stuff also. What? You think you own all the problems in the world. Grow up! Childish! All the bad reviews about this post office is true. To be honest! I think they know they have a bad reputation and is close to being shut down and at this point really don't care lol sad!! Lol Fellow Madison residents! I know exactly how to stop their nonsense. Everyone that is forced to use this post office especially in person. Take your phone or gopro or any camera into the post office with you and record the whole time you're in there. You are the press. The 1A gives you the right to be press/record inside a post office. Can they call the police? Yes. It would be a false call and report though. Can the police also ignore your 1A right and arrest you anyway? Yes. It would be a a false arrest though. At the point, the post office and police department would be in lawsuit territory very deep. Just make sure you don't record in a restricted area. If you dont record in any restricted areas you haven't broken a law. Also! All restricted areas has to have signs stating the area is restricted. The public lobby and the counter is public. Behind the counter is restricted. Also! Anything your eyes can see, you can record. Its the post office job to make sure no senstive information is visible. This post office is garbage. You can also contact the right federal complaint portal to make a complaint that this post office doesn't have a poster 7 which is required by federal law to be visible to citizens because poster 7 tells you all the rights you have within the post office. So since they like to be rude and disrespectful. Start recording the business you conduct with them. If they call the police and try and have you falsely arrested for exercising your 1A right to record public officials during their duties. If the police want to enforce policy instead of law. Don't resist arrest. Trust me! All charges will be dropped ASAP, same day or the next day. But guess what will still be possible and very strongly possible, a lawsuit against the post office and the police department for violation of civil rights. So if they wanna play softball let them, but be sure to let them know you play hardball.
• HZ

  Hannah Zimmerman

  Dec 10, 2025
  1.0
  If I could get zero stars, I would. I have never been so baffled at the Way A government establishment is being ran. Everything is a hot mess. Nobody seems to know anything all I needed was to know when to pick up the key for my mailbox, that I paid for three weeks ago and I have been up there multiple times to get it and a lady keeps telling me to come back. when I called Beverly was very rude. Hardly let me talk. She kept cutting me off would not put me over to the postmaster. The lady at the front saw me standing there holding one child in my arm the other in my hand, bald head because I just got done with chemo. But thought she should ask if she could grab the lady behind me as if I wasn’t standing there in line, but nobody cares and nobody knows anything. Hot mess express if you ask me.
• SS

  Sir SteamTrain

  Oct 15, 2025
  1.0
  Several hundred dollars of my packages have gone missing, or arrived weeks late.
• AC

  Austin Clark

  Oct 9, 2025
  1.0
  Love government facilities that have the upper hand with poor customer service because, what can you do about it. Really hard to swallow. Supervisor refused to hand me packages that were on site, being held there due to our NEW construction business not having a mailbox setup yet. Returned my packages to sender. Delaying the completion date for my customer and costing the business money. Mailboxes for the site were in progress just not established yet. Protected employees are the worst.
• JG

  Josue Granados

  Sep 19, 2025
  1.0
  Refused to scan all packages and give receipt. Stated she didn’t have all day to scan packages. I was the only person there….

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