The UPS Store

3.0
171 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0725 in Macon offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - North Park 2 Shopping Center On Northside Drive ( Across The Wellness Center).

Details

  • DeliveryNot available

Location

The UPS Store
3780 Northside Dr, Macon, GA
31210, United States

Hours

Reviews

3.0
171 reviews
5 stars
80
4 stars
4
3 stars
6
2 stars
5
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and efficient, others are criticized for rudeness and lack of professionalism.

Staffing Issues

Many reviews highlight that the store is often understaffed, leading to long wait times and stressed employees.

Shipping Problems

Numerous customers reported issues with shipping, including packages arriving damaged or not on time, and difficulties in getting refunds.

Cleanliness and Organization

Several reviews mention the store being disorganized and unclean, with complaints about trash and staff uniforms.

Communication

Customers expressed frustration over poor communication, including difficulty reaching the store by phone and inconsistent information from staff.
  • SD
    Shannon Doherty
    Nov 13, 2025
    3.0
    It cost me $4.77 to print two sheets of paper. Total rip-off. Customer service was decent. I’m just not going back here to print.
  • MC
    M Colman
    Oct 16, 2025
    3.0
    Trying to get someone to answer the phone or email so I can renew my PO box. Left lots of messages
  • RE
    Rhett Earp
    Oct 1, 2025
    5.0
    Great Customer service! I have been coming to this store for years and I have visited every location, by FAR the best location in Macon. This store has always been super fast and courteous! I'm not sure about the other negative comments but not everything is their fault. They do their best!!
  • WB
    william Burkhalter
    Sep 9, 2025
    1.0
    I do not recommend, I paid them to pack, insure, and ship an items and it arrived broken.
  • MK
    M Kitchens
    Sep 7, 2025
    1.0
    Worst experience I’ve ever had shipping a very important package. Overnight service was about 95.00 and it arrived a week later. NEVER will I use the Northside drive location. Worst experience ever!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Macon offer?

The UPS Store in Macon offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.