The UPS Store

Reviews

• RD

  Ray Dickerson

  4 days ago
  2.0
  It seems that all UPS Stores decline my debit card that works at every other business and I haven't figured out why. I mentioned that there might be an issue with their system and the lady was very adamant about it being my problem, not theirs, which is the issue, not necessarily about being declined. She even said my card "locked up her computer", which sounds like evidence of a terminal issue. I called my bank today to inquire as to why it would be declined and they said my account was "in good standing", that I definitely had enough to cover the charge and it was the UPS Store's issue, as I suspected. I wouldn't have an issue if they were more open to the possibility that there may be a failure point in their system instead of being so defensive and sure that the customer is at fault. If this review is addressed, I will gladly update it accordingly.
• AP

  April Porter

  Feb 25, 2026
  5.0
  Best customer service ever. The guy was awesome.
• LL

  LaToya T. Newman, MS, LMFT

  Feb 6, 2026
  5.0
  I value customer service, and UPS seems to get it right for me!
• AT

  Alex Terrell

  Feb 4, 2026
  1.0
  Worst customer service of any UPS Store. Couldn't complete transaction due to rep Sharon telling me everything they can't do. Just had one piece to ship basic mail. Left without sending it.
• AM

  Alexis Mabry

  Jan 27, 2026
  2.0
  One bad interaction can ruin it all. 🤷🏽‍♀️ Dry interaction. No greeting or overall acknowledgement upon walking into the store (from anyone). Even when I said "Thank you" after being give a receipt, she responded with an "Uh-huh"! Seems like this staff member would rather be anywhere else but work. (Updated, too many typos)

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