Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 3035 Stone Mountain St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
3035 Stone Mountain St, Lithonia, GA
30058, United States
Hours
Reviews
1.6
328 reviews
5 stars
39
4 stars
8
3 stars
6
2 stars
13
1 star
262
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported packages marked as delivered but not received, with some suspecting theft or mishandling by staff.
Customer Service
Many reviews highlighted poor customer service, including unprofessional behavior, lack of responsiveness, and difficulty in reaching staff by phone.
Long Wait Times
Customers frequently complained about long lines and slow service, often citing only a few staff members available during peak hours.
Passport Services
Several customers expressed frustration with the passport application process, citing unavailability of staff and lack of assistance.
Overall Satisfaction
The majority of reviews reflected a negative experience, with many customers expressing a desire for the location to be shut down due to ongoing issues.
- VSValerie Sherrod6 days ago5.0Long lines, few staff, and slow service. It seems like no matter what time of day, unless you're first in line when they open, the service should be great. But when it's your turn, they treat you like a valued customer. The staff doesn't rush you, and if you need to step aside to finish something, they'll take you next.
- KKKFAMOUZNov 12, 20251.0Slowest post office ever
- LJLove JonesOct 29, 20252.0My package was delivered to the wrong mail box I needed this order for a Convention I had this past weekend. Unfortunately I had to purchase another dress . I was truly upset because they do not answer the phone i called over 15 times just to speak with someone twice i was told that someone would call me which they never did so i got off work early and went to the post office . When I first got there the lady told me the manager wasn’t available she was busy helping the carriers . She did assist me and I want to thank ms Shaneka ( probably have her name wrong I apologize ) for helping me !! I want to also thank Albert for retrieving my package for me and putting it in the right mailbox thank you so much sir ! I truly pray this doesn’t happen again and hope that the USPS in Lithonia does better with service for this community. I wanted to express my experience and hope this review gets to a higher seat in this company. Again thank you sooo much Mr Albert for your help I am truly grateful.
- JSJohn SweetOct 10, 20251.0I recently ordered 2 rare pieces of vinyl. The first one they left on my wife's car window in the sun in the driveway, leaving it to warp, and just now they bent a record that was labeled in big RED letters FRAGILE and shoved it in my regular sized mailbox. I paid $90 for this, including $30 for shipping and they just treated it like some junk mail.
- PDPittbull1109 DRFSep 27, 20251.0Not a friendly customer experience for passport.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 3035 Stone Mountain St?
You can send mail and ship packages, get money orders, rent PO Boxes, apply for passports, purchase gift cards, and more.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can also take your passport photo by appointment.
Do I need to schedule an appointment for passport services here?
Yes, most passport services require an appointment, which can be made using the online scheduler; some limited walk-in hours are available at select locations.
What are the operating hours of this Post Office?
Monday to Friday, it's open from 8:30 AM to 5:00 PM, and Saturday from 8:30 AM to 12:00 PM. It is closed on Sundays.
How can I reserve a PO Box at this location?
You can search for and reserve PO Boxes online at the USPS website and then complete the setup in person at this Post Office.
Is there 24/7 access to the PO Boxes in the lobby?
Most USPS locations, including this one, generally offer 24/7 access to PO Boxes in the lobby, though access hours may vary, so please check locally.
What nearby businesses might I visit before or after coming to the Post Office?
Nearby you can visit Phi Hair LLC for beauty services, Lithonia Amphitheatre for arts and entertainment, or stop by Citizens Trust Bank for financial services.
Are there nearby services that could complement my visit to the Post Office?
Yes, nearby services include Western Union for money transfers, More Than Chores Handyman Services for home repair, and Seamon Enterprises for marketing and professional services.
Where can I find community services near the Post Office?
You can find several community organizations nearby including IAmCollegeLife, Seamon Family Foundation, and Lithonia Chamber Of Commerce.
How can I get in touch with this Post Office for more information or support?
You can call the local phone number at +1 770-484-0766 or visit their website at https://tools.usps.com/locations/details/1370613.