United States Postal Service

2.3
139 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2727 Skyview Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2727 Skyview Dr, Lithia Springs, GA
30122, United States

Hours

Reviews

2.3
139 reviews
5 stars
39
4 stars
5
3 stars
4
2 stars
6
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; some staff are praised for their kindness and helpfulness, while others are criticized for rudeness and unprofessional behavior.

Efficiency

Many customers report long wait times and slow service, particularly during busy periods, with complaints about insufficient staffing.

Package Handling

Numerous reviews mention issues with lost or mishandled packages, leading to frustration among customers.

Facility Issues

Customers express dissatisfaction with the physical condition of the post office, including cleanliness and lack of adequate facilities.

Communication

There are significant complaints about poor communication, including difficulty reaching staff by phone and lack of notification regarding service changes.
  • RJ
    Roxanne Jenkins
    Nov 25, 2025
    5.0
    Love this P.O.always a smile and chitchat lol. And a BIG SHOUT OUT TO MS CRYSTAL👍🥰💯🙏🏽🌞She goes beyond her job always kind and so funny. Y'all up in corporate need to give her a fat raise. She's earned every dime.Thank you Crystal
  • KG
    Kevin Giles
    Nov 21, 2025
    1.0
    Worst customer service the lady at the front doesn’t look for packages and will tell you anything to get you out of her face. The customer service number says my package is at the location but can’t be delivered. Needless to say she couldn’t find the package. Post office customer service phone numbers is automated so you can’t speak to anyone. Nobody picks up the phone. The post office needs to be shut down
  • SB
    Shandrika Bivens
    Oct 3, 2025
    1.0
    I recently had a rather disappointing experience with the representative processing my certificate mail. Unfortunately, the customer service displayed was far from satisfactory. The representative seemed more interested in her phone than assisting me, which was quite frustrating. It felt as though my concerns were not taken seriously, and the overall experience was unacceptable. I hope the company addresses these issues to ensure better service for future customers.
  • JO
    J O
    Sep 10, 2025
    1.0
    This post office closes in the middle of the day for lunch. If Google shows it's less busy than usual around noon, don't go running there thinking you've hit the jackpot...because it's not open.
  • LG
    Labresha Gray
    Aug 18, 2025
    1.0
    The worst post office I have ever been to! I did a hold mail request and went to pick it up and the black girl kept saying your mail is not here. Then had me fill out some form they made up to pretend she was going to request my mail. I went back 3 days later and they still don’t know where my mail is! So basically they lost it and don’t care about where it is! I definitely made a report on this post office because they are suppose to hold my mail not the distribution center! If I could give 0 stars I would!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.