Brand Certified
United States Postal Service
1.8(357 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
4370 Lawrenceville Hwy NW, Lilburn, GA
30047, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4370 Lawrenceville Hwy NW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
United States Postal Service
4370 Lawrenceville Hwy NW, Lilburn, GA
30047, United States
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.8
357 reviews
5 stars
58
4 stars
12
3 stars
10
2 stars
11
1 star
266
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with staff being described as rude, unprofessional, and dismissive towards customers.
Long Wait Times
Many customers reported long wait times, often with only one employee available to assist a large number of customers.
Staffing Issues
Several reviews mentioned that the location is consistently understaffed, leading to delays and frustration among customers.
Inconsistent Service Quality
While some customers had positive experiences with specific employees, the overall service quality was criticized as being inconsistent and often inadequate.
- DDDanielFeb 21, 20261.0Some of the most miserable customer service people you’ll ever meet. I don’t write reviews, but this was extremely awful. I go in and three employees are just chatting it up and im waiting for two minutes, no acknowledgment at all, until I walk up and ask if they’re still open. This lady acts like shes being bothered? Not sure why all usps have terrible customer service. Is it because they’re gov owned? These people should just quit if they’re tired of dealing with people.
- LPlavina powellFeb 17, 20261.0the service suck they are very rude not friendly at all.. they slow its like we are on they time .. i had mail box @ lilburn Ga.. i try to give back they key .. he state they dont have these keys anymore.. I state where i get the key from. it’s came with the box , I’m trying to return it.. that being say i hate i come to this post office.. but where i live they post driver broken the mail box.. so i have to pick it up @ that location…. every one please have great day
- DCDavid ConejoFeb 16, 20261.0Don’t go by the time that it shows on google or the door. They do not open at 8:30. The outside portion with the mailboxes is the only thing that’s open. I was there at 9 hoping to grab passport application forms and they were still closed with no signs of opening anytime soon. If they open later they should change the timing on the door and google
- HKHaider KhandakarFeb 5, 20261.0If anyone run their business like that they have to shut down the operation in 2 weeks , that kind of bad service.
- APAna PinedaFeb 4, 20261.0Employee was extremely rude when asked a simple question about a label and kept walking away while speaking
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in Lilburn, GA?
The USPS is located at 4370 Lawrenceville Hwy NW, Lilburn, GA 30047.
What are the operating hours for this USPS location?
The USPS location is open Monday to Friday from 8:30 AM to 6:00 PM, Saturdays from 8:30 AM to 12:00 PM, and closed on Sundays.
Can I apply for a passport at this United States Postal Service?
Yes, this Post Office accepts first-time passport applications and can also take passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Yes, most passport services require an appointment using the online scheduler, although limited walk-in hours are available at select locations.
How can I get a PO Box at this USPS?
You can apply for a PO Box online or in person at this Post Office by bringing two valid forms of ID and a completed application.
Are PO Boxes accessible after hours at this USPS?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but hours may vary, so check with this specific Post Office for details.
Is there a nearby credit union where I could do banking after visiting the USPS?
Yes, Georgia’s Own Credit Union is nearby, where you can manage your financial services conveniently after your USPS visit.
What dining options are available near the USPS location?
Vietnam Cafe is a nearby restaurant and cafe where you can enjoy a meal or karaoke before or after your USPS appointment.
Are there any nearby automotive services if I need vehicle support near the Post Office?
Yes, there are several nearby automotive services including Master auto repair, Sur Auto Care, and Take 5 Oil Change to assist with repairs or maintenance.
How can I schedule a visit or make an appointment for services at this USPS?
You can schedule appointments using the USPS online scheduler available at https://tools.usps.com/rcas.htm.
Brand Certified Facts from United States Postal Service
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