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The UPS Store

3.7
(89 reviews)

Business Details

375 Rockbridge Road NW, Lilburn, GA
30047, United States
(770) 279-9000

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0673 in Lilburn offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Lilburn Corners Shopping Center (Publix) At Rockbridge Rd And Hwy 29.

Details

  • DeliveryNot available

Location

The UPS Store
375 Rockbridge Road NW, Lilburn, GA
30047, United States

Hours

Reviews

3.7
89 reviews
5 stars
52
4 stars
5
3 stars
3
2 stars
8
1 star
21
  • JC
    Janisa Camille
    Jan 28, 2026
    1.0
    I have been coming to this UPS location regularly and have never had an experience like the one I had today. I went in to pick up a package and calmly explained that I had spoken with someone on January 21st to request that my package be held because I had been sick with the flu. The employee assisting me, Gary, immediately told me to “slow my roll” and repeatedly instructed me to “relax,” despite the fact that I was not upset or speaking aggressively. I was simply providing information as he stated he could not locate my package. When I asked if there was a manager I could speak with, he pointed to a card and said the manager would be in at 11. I explained that his tone and demeanor were unprofessional, at which point he accused me of being unprofessional for asking him to double-check the system and verify who was working that day. He made no real attempt to help, did not check to see if the package had been returned, and offered no resolution. My package was never found. The interaction felt dismissive and included microaggressive behavior that was completely unnecessary and inappropriate. This was disappointing, especially since I have typically had good experiences at this location. I will be following up with management and corporate regarding both the missing package and today’s conduct. I hope this location takes customer service and accountability seriously moving forward.
  • GA
    Gopalakrishnan Akshayalingam
    Dec 13, 2025
    5.0
    I always come here to drop amazon returns!!! Very Friendly staff. Excellent service!! Quick response!!! Thank you 😊Congratulations 💐Best wishes 💐
  • AA
    Andrew
    Oct 26, 2025
    5.0
    Guy helped me figure out my Amazon returns right before they closed. He was very patient.
  • CB
    Chrissy Burley
    Oct 4, 2025
    5.0
    Brianna gave AMAZING customer service. I used to manage a UPS Store and watching her was impressive! Definitely keep her around!!
  • MJ
    Michael Joo
    Jan 13, 2020
    1.0
    It says they open at 8 am on monday but it is 8:32 atm and they are not opened

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:30 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Lilburn offer?

The UPS Store #0673 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.

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Certified March 01, 2026Yext Knowledge Graph
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