The UPS Store

4.4
165 reviews
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Business Details

3050 Five Forks Trickum Rd, Lilburn, GA
30047, United States
(770) 978-6465
https://locations.theupsstore.com/ga/lilburn/3050-five-forks-trickum-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1645 in Lilburn offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Kroger Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
3050 Five Forks Trickum Rd, Lilburn, GA
30047, United States

Hours

Reviews

4.4
165 reviews
5 stars
134
4 stars
5
3 stars
2
2 stars
4
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Avery and Allison for their exceptional service.

Service Fees

Several reviews expressed dissatisfaction with additional fees for services like taping boxes and notary services, leading to frustration among customers.

Mixed Experiences

While many customers reported positive experiences, some noted instances of rude or unhelpful staff, indicating inconsistency in service quality.

Convenience

Customers appreciated the location's convenience and quick service, especially for Amazon returns and other shipping needs.

Professionalism

There were mentions of unprofessional behavior from some staff members, highlighting a need for better training and communication skills.
  • DR
    Demetra Robnett
    Nov 14, 2025
    4.0
    Of course I didn't see the instructions for the customer to package. So scanning the QR code was a no brainer! Good job UPS😉
  • BN
    Benjamin “Benji” Nguyen
    Nov 10, 2025
    5.0
    Return was quick and easy. There’s a $2 taping fee, but they were able to waive it for me. Great service
  • CS
    Carlos Sanchez
    Nov 10, 2025
    5.0
    The support staff was very helpful and courteous. Always a pleasant experience here whether it is for printing, mailing. I would definitely recommend
  • SS
    Stephen Solamon
    Nov 5, 2025
    5.0
    This UPS store has been a good location with friendly, helpful staff. Richa was very polite and helpful.
  • PP
    Papi
    Nov 4, 2025
    3.0
    The lady told me that I needed to seal the bag or she would charge me. The Amazon bag comes with a seal to close it. I was confused but instead of causing a scene I simply said okay. That experience was very off putting for me. So I will not be coming back to this ups.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1645 in Lilburn offer?

The UPS Store #1645 in Lilburn provides packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.