United States Postal Service

2.5
259 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1557 Buford Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1557 Buford Dr, Lawrenceville, GA
30043, United States

Hours

Reviews

2.5
259 reviews
5 stars
84
4 stars
7
3 stars
5
2 stars
11
1 star
152

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; some employees are praised for their helpfulness and professionalism, while others are criticized for rudeness and unprofessional behavior.

Wait Times

Customers frequently report long wait times and inefficient service, often citing understaffing as a major issue.

Package Handling

Numerous complaints about lost or mishandled packages, with some customers expressing frustration over delivery errors and lack of accountability.

Staff Attitude

Several reviews highlight negative attitudes from staff, particularly towards customers needing assistance, leading to a poor customer experience.

Facility Conditions

The post office is described as run-down and poorly maintained, contributing to an overall negative impression.
  • TV
    tyler vigg
    3 days ago
    1.0
    For the third time this year we have received Holiday cards from family that have had the envelope sliced open - luckily they did not contain gifts - please stop opening our mail.
  • MR
    Michelle Rosen
    4 days ago
    5.0
    This location has THE BEST service personnel. It is often very crowded but the employees here are so professional courteous and knowledgeable - the wait becomes bearable.
  • JK
    Joshua Kim
    6 days ago
    5.0
    Staff is always friendly to me, even if they seem a bit tired, they’re always still polite, which I really appreciate. all these 1 star reviews talk about the few packages that unfortunately got messed up/got lost, and they ignore the countless mail they do get to people safely.
  • BM
    B M
    Oct 28, 2025
    1.0
    If I could give them zero stars I would. Lost package that says it was delivered. Call and get horrible customer service. Government employees who don’t care because they have job security. Just the worst.
  • CW
    Cindy Whitfield
    Oct 24, 2025
    5.0
    Every time I go in I am greeted and served by the most pleasant employees. I always receive impeccable service. Most people dread going to the post office, but I look forward to seeing these employees. They always brighten my day. Trina you especially.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.