United States Postal Service

2.5
263 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1557 Buford Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1557 Buford Dr, Lawrenceville, GA
30043, United States

Hours

Reviews

2.5
263 reviews
5 stars
86
4 stars
7
3 stars
6
2 stars
11
1 star
153

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some employees praised for their friendliness and helpfulness, while others are reported as rude and unprofessional.

Wait Times

Customers frequently complain about long wait times and understaffing, leading to frustration during visits.

Package Handling

There are numerous reports of lost or mishandled packages, contributing to customer dissatisfaction.

Passport Services

Many customers express frustration with the passport appointment system, citing cancellations and unavailability of staff.
  • NP
    Nathaniel Park
    Dec 24, 2025
    1.0
    Absolute worst. Even if you make an appointment, expect to wait about an hour. And what’s with the attitude? This passport lady was so rude that I honestly just wanted to leave.
  • CG
    Carolyn Gann
    Dec 22, 2025
    5.0
    Has friendly, and FAST counter service
  • JJ
    Jasmine Jones
    Nov 28, 2025
    5.0
    Just went in to get my son’s passport and let me just say Ms.Anderson was so sweet and lovely throughout the whole process it’s make a difference when having someone so pleasant and personable while doing theses processes.
  • TV
    tyler vigg
    Nov 21, 2025
    1.0
    For the third time this year we have received Holiday cards from family that have had the envelope sliced open - luckily they did not contain gifts - please stop opening our mail.
  • JK
    Joshua Kim
    Nov 18, 2025
    5.0
    Staff is always friendly to me, even if they seem a bit tired, they’re always still polite, which I really appreciate. all these 1 star reviews talk about the few packages that unfortunately got messed up/got lost, and they ignore the countless mail they do get to people safely.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.