The UPS Store

Reviews

• BB

  Bill Blue

  Dec 23, 2025
  1.0
  Very apathetic, Will never trade there again, not dependable. I do not recommend , be aware>.
• MP

  M Pho

  Dec 10, 2025
  5.0
  Super friendly and helpful! They accommodated me with providing me a custom bag for my package. Greeted me with both a hello and a good bye! Great experience.
• WR

  Will R.

  Dec 10, 2025
  1.0
  OMG never again. The owner of this store needs to find a different profession, one that does not involve managing a service business or dealing with people in any capacity. Such a unique combination of toxic & incompetent. If you need an alternate, the UPS Store in Mountain View Village (at Bethany Church and Highway 78) is very well run. Regarding the owner's response: I didn't speak, or even try to speak to anyone in the store other than the owner. And he told me I COULD leave the packages on the counter to be scanned, but then began to lecture me as I was leaving. This review is 100% accurate, his response to this review is fantasy, lies told to try to get readers to believe something that isnt' true. Again, dishonest/toxic/etc. Folks just use another UPS Store or drop location, people like this in no way deserve our support.
• MA

  Marina Almanza

  Dec 2, 2025
  1.0
  Llegué por la pérdida de mi paquete y solo me dieron un código QR para reportarlo por pedida, ellos no hicieron nada mínimo lo tenían que reportar ellos ya que ellos lo perdieron y robaron mi dinero
• GH

  G Hong

  Nov 21, 2025
  1.0
  I am a long-time customer of this UPS store, but my visit on November 8th was highly unpleasant due to the unprofessional behavior of one employee. I was attempting to return my internet equipment to AT&T. The initial interaction was with a female employee. I tried to have her include an extra, small power adapter from AT&T for reuse by AT&T, as it would be wasteful and environmentally unfriendly to simply throw it away, as she suggested. The adapter would not have added any significant weight to the return. During this friendly discussion, a male employee intervened and became immediately impatient and dismissive. His attitude was completely unhelpful. I stressed to him the importance of accepting the adapter for AT&T to reuse, explaining that throwing away a perfectly good piece of equipment is not environmentally responsible. However, he wouldn't budge and made me feel dismissed. --- My response to the owner's response below: Sadly, the more I read the responses to their customers from this owner, the worse I feel. Yeah, it is always a customer's fault and the owner/employee followed every rule and the customers broke rules all the time. Give me a break! Come on. In my case, first show some PATIENCE please. Your store wasn't busy at that time. You had no customer immediately after me. Most importantly, show some flexibility: even a soldier doesn't always have to follow the orders exactly if he knows they are not completely reasonable/right. To defend yourself otherwise is to your folly. You explained, yes. What about my explanation? You made me feel unwelcome. You didn't want to listen. You dismissed me as unreasonable. You just wanted me to immediately walk out of the door and that was it. For the reader, I am an engineer by trade and I read AT&T rules/guides before I went. I knew what to return or not. The extra (very small and light) power adapter was one FROM AT&T; it was for the wall unit that converts fiber internet light signal to electronic signal. AT&T didn't know they sent me TWO. I am sure they want it back IF they know they sent me TWO of the SAME. AT&T's general rules cannot possibly cover this case. I kept one of them; AT&T wants me to keep one in case I sign up service with them again. I once walked out of a UPS store at Lilburn and never returned. Your store is now on the list of UPS stores I will never return unless there is a change of ownership. Being a small business owner is hard, but you still need to put customers ahead of yourself. I do freelance work myself and I always put my customers first. Otherwise, you shouldn't be in the trade.

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