The UPS Store

2.8
243 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3875 in Lake City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Kroger Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
5656 Jonesboro Rd, Lake City, GA
30260, United States

Hours

Reviews

2.8
243 reviews
5 stars
100
4 stars
6
3 stars
3
2 stars
10
1 star
124

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with many praising friendly and helpful staff, while others report rude and unprofessional behavior from certain employees.

Staff Performance

Several reviews highlight specific employees, like Vanessa and Jasmine, for their exceptional service, while others criticize the overall staff training and professionalism.

Management Issues

There are complaints about the store manager's attitude and lack of accountability, leading to poor customer experiences.

Store Environment

The store is generally described as clean and well-organized, but some customers have noted issues with service speed and staff engagement.

Service Consistency

Customers report inconsistent experiences, with some visits being quick and efficient, while others involve long waits and unhelpful interactions.
  • QQ
    Queen
    Jan 5, 2026
    5.0
    Ms. Vanessa was very kind a helpful. The service was all around exceptional
  • WE
    Wanda Enos
    Dec 22, 2025
    5.0
    Great customer service
  • RT
    RALTON THOMPSON
    Dec 16, 2025
    5.0
    The staff members are phenomenal and courteous when assisting the customers, so I would definitely continue doing business here.
  • JO
    Jo Oza
    Sep 17, 2025
    1.0
    Attempt to return a Shein package and the older brown skin gentleman did NOT know what he was doing very hostile with his approach…… bad representation of UPS
  • GM
    Greg Mayo
    Aug 15, 2025
    5.0
    Mr. Charles is so patient and professional. I messed up package 2 times i got the address wrong twice Both times he fixed for me Both times he went above and beyond to help And for that thank you so much!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular operating hours of The UPS Store in Lake City?

The UPS Store is open Monday through Friday from 8:30 AM to 7:00 PM, Saturday from 9:30 AM to 4:30 PM, and Sunday from 11:00 AM to 4:00 PM. Hours may vary on holidays.