Brand Certified
United States Postal Service
2.5(278 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
2001 Duncan Dr NW, Kennesaw, GA
30144, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2001 Duncan Dr NW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.5
278 reviews
5 stars
85
4 stars
14
3 stars
8
2 stars
15
1 star
156
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, particularly highlighting negative experiences with specific employees.
Delivery Issues
Numerous complaints about lost, misdelivered, or delayed packages, with some customers expressing frustration over the handling of their mail.
Passport Services
Mixed reviews on passport processing, with several customers experiencing poor service and long wait times, while a few praised the efficiency of certain staff members.
Staffing Problems
Frequent mentions of understaffing leading to long wait times and inadequate service during busy periods.
Positive Experiences
Some customers noted excellent service from specific employees, particularly in resolving issues or providing assistance.
- ANAcacia N5 days ago5.0The best post office around: one of, if not the only one(s) around powerful enough to deliver a package to the next city over, next-day.
- HCHugo CostaFeb 19, 20265.0I was here today to apply to my passport without appointment and have a really good service. Thanks usps to this great job
- JMJeffrey MullenFeb 12, 20263.0Not that the USPS really cares about negative feedback, I feel compelled to share my experience. I requested a business mail box be re-keyed and paid the required fee. Was notified the key was ready for pick up and when I went in I was told my key was mistakenly given to the wrong person. When the individual notified the post office they were given the wrong key, he was instructed to bring the key back in. He said he couldn’t because he “gave it to the resident”. This isn’t possible because the “resident” is an empty store front. They did no follow up to ensure the key was provided to the correct customer. Very poor tracking purposes! I was told the individual would re-key the box on that day (Wednesday) so I stopped in Thursday to see if it was complete. I was informed it wouldn’t be done until Friday…normal day for re-keying. I would have hoped since they screwed it up, they would try to expedite since I have no idea who has access to my business mail box. Although I don’t expect much from the USPS, this support and customer service is absolutely horrible!! UPDATE: About 15 mins after submitting a complaint to the USPS feedback site, I received an email that said my situation (I.e. mailbox re-key) would be completed that day. I was able to get the new key for my business mailbox later that day. Although I appreciate the gentlemen completing the task outside his normal schedule, under the circumstances, it shouldn’t have taken filing a complaint to resolve the issue. However, the effort was much appreciated!
- JMJasmine MackFeb 9, 20261.0I have been living in the zone for this post office for 2 years & have never had more credit or debit cards go missing in my life! Every time I get a replacement card sent, I never get it. It’s happened at least 4-5 times! There’s no way that’s a coincidence. I’ve also had someone activate one of the cards. So glad I’m moving & don’t have to deal with this any longer!
- KLKameran LandFeb 5, 20265.0A package that I desperately wanted today was not able to be delivered to my house. I went to this location not expecting much, just that I might get it tomorrow. However, Reggie was so kind and helped to track it down AND found it for me. It was like magic, thank you so much!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service located at 2001 Duncan Dr NW, Kennesaw?
You can send mail and ship packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more.
Can I apply for a U.S. passport at this USPS location?
Yes, this location accepts first-time passport applications and can take passport photos by appointment.
Is an appointment required for passport services at this Post Office?
Yes, you need to schedule an appointment for passport services using the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of this USPS location?
Open Monday to Friday from 8:30 AM to 5:00 PM, Saturdays 8:30 AM to 12:00 PM, and closed on Sundays.
How can I rent a PO Box at this Post Office, and can it be done online?
You can apply for a PO Box online at USPS.com and complete the setup in person at the Post Office by bringing two valid IDs.
Do PO Boxes at this location offer 24/7 lobby access?
Most USPS locations provide 24/7 access to PO Boxes in the lobby, but access hours may vary, so check with this Post Office for details.
What is the cost of getting a passport photo at this USPS?
The current fee for a passport photo at USPS is $15, and you need to make an appointment for photo services.
Are there other nearby post office locations close to this USPS?
Yes, there is another US Post Office and a United States Postal Service location nearby, which might be convenient if this location is busy.
What local businesses are near the USPS on Duncan Dr that I can visit?
Nearby you can visit Pet Spot Market for pet supplies, Jayla's Unique Planet for educational services, and Visa Martins for immigration legal assistance.
What nearby places offer additional services useful when visiting the USPS?
Parkerssquare shopping center is nearby for shopping needs, and various financial services like MG Accounting & Tax Services and Recount Business Solutions are also in the area.
Brand Certified Facts from United States Postal Service
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