The UPS Store

3.8
173 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2644 in Kennesaw offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Publix Center On Cobb Parkway And Jiles Rd.

Details

  • DeliveryNot available

Location

The UPS Store
2774 Cobb Pkwy NW, Kennesaw, GA
30152, United States

Hours

Reviews

3.8
173 reviews
5 stars
117
4 stars
5
3 stars
3
2 stars
3
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees like Tori and Regina are praised for their helpfulness and kindness, others are criticized for being rude or unprofessional.

Staff Performance

Several reviews highlight specific staff members for their exceptional service, particularly Tori, while others mention negative experiences with different employees.

Pricing Issues

Customers expressed dissatisfaction with pricing, particularly regarding charges for printing and packaging services, leading to perceptions of being overcharged.

Overall Experience

The store has a mix of positive and negative experiences, with some customers expressing loyalty due to good service, while others report significant issues that deter them from returning.
  • AW
    Anna Winslow
    6 days ago
    3.0
    I wish I could give it more stars than a 3 because they did what they needed to but this is the second time that I have been there where the staff make you feel like you are bothering them with what you need done. Not a very welcoming place by any means. I will use a different branch or Fed Ex in the future.
  • RC
    Robert Crist
    Dec 30, 2025
    5.0
    I work closer to another store but prefer this one. I've visited this store 1/2 dozen times and each time they're friendly, knowledgeable and fast! They're awesome!
  • GS
    Gregg Snyder
    Dec 30, 2025
    2.0
    I’ve used this store 3 times and each time I feel like I’m not welcome. Met with an expressionless face and no words. Makes me feel like I’m being a pain in the butt. Gave them 3 chances, will not return. 2 starts are for being able to take care of my business (minimum expectation). With so many UPS stores around customer service is one of the things that can set you apart. Not here…
  • MW
    Marc Willingham
    Nov 17, 2025
    1.0
    You have this little wanna be Prince-looking employee that mumbles, moves slowly, and gives no instruction or feedback. Like, your job is literally service and you do the opposite. Horrible experience.
  • LM
    Lori Matson
    Nov 8, 2025
    1.0
    Horrible service! Stood for over 5 minutes while worker ignored me. Not even an acknowledgement

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Kennesaw offer?

The UPS Store #2644 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.