The UPS Store

3.4
130 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1627 in Kennesaw offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Town Center Oaks Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
2615 George Busbee Parkway NW, Kennesaw, GA
30144, United States

Hours

Reviews

3.4
130 reviews
5 stars
70
4 stars
5
3 stars
3
2 stars
6
1 star
46

What are people saying?

AI-generated from recent customer reviews

Store Hours

Customers frequently reported issues with the store being closed during posted hours, leading to frustration and wasted trips.

Customer Service

While many reviews praised the staff for being friendly and helpful, there were also significant complaints about rude service and unhelpful employees.

Service Efficiency

Several customers noted quick service and efficient handling of transactions, although some experienced delays and issues with package handling.

Pricing Transparency

Customers expressed dissatisfaction with unexpected charges for services like printing labels and notary services, leading to perceptions of unfair pricing.

Staff Training

There were complaints about poorly trained staff, particularly regarding notary services and handling of packages, which resulted in mistakes and customer dissatisfaction.
  • SM
    S Martin
    Nov 15, 2025
    1.0
    Notary prices are through the roof. $8 total per stamp! *Response to owner* Unfortunately, I won't get to experience your services as your fee for the service I frequently need is exorbitant. Here at my local UPS the total fee is 50% cheaper than yours. Going through your reviews I see another reviewer displeased with the notary fee, which was actually $1 lower at that time. I see another reviewer discussing how your store charges to print a prepaid UPS label. It's clear that offering competitive and reasonable fees to your customers and potential customers is not a focus of your business plan. Conversely, you even aim to charge for services that are typically provided for free at UPS. Outrageous fees presented with a smile ABSOLUTELY WILL NOT convince me to patronize your establishment.
  • LY
    Liyuan Yan
    Oct 19, 2025
    1.0
    Online said open at Sunday 10:00am, and I arrived at 10:48. No body working and door closed. Waste people time.
  • SI
    Simeon Ivanov
    Oct 16, 2025
    1.0
    Store hours say it opens at 8:30am. There is nobody to be found at 8:45am and the store is still closed. Horrible way to do business
  • HM
    Hannah Martin
    Sep 14, 2025
    1.0
    Update your store hours on here. Brought my return for no reason.
  • PS
    Parth Shah
    Sep 7, 2025
    3.0
    Hours online say open until 4 on Sundays but they have a hand written note stuck on the door for Sundays hours until 3. Seems like they just close it early whenever they want to

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the typical operating hours of The UPS Store in Kennesaw?

The UPS Store in Kennesaw is open Monday to Friday from 8:30 AM to 6:30 PM, Saturday from 10:00 AM to 5:00 PM, and Sunday from 10:00 AM to 4:00 PM.