The UPS Store

4.4
233 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5377 in Kathleen offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Publix Shopping Center On Hwy 96.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
1114 State Hwy 96, Kathleen, GA
31047, United States

Hours

Reviews

4.4
233 reviews
5 stars
192
4 stars
10
3 stars
0
2 stars
5
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Monica, Chris, and Jacoby for their exceptional service.

Efficiency

Customers frequently noted the quick service and efficiency of the staff, often mentioning minimal wait times and prompt assistance.

Mixed Experiences

While most reviews were positive, some customers reported negative experiences with specific employees, citing rudeness or unprofessional behavior.

Problem Resolution

Several reviews highlighted the staff's willingness to resolve issues, particularly mentioning Monica's efforts in addressing customer concerns and ensuring satisfaction.

Inconsistency

There were complaints about inconsistent pricing and policies, particularly regarding package pickup fees and printing charges, which caused frustration among some customers.
  • JS
    JENNIFER SINDELL
    Nov 12, 2025
    5.0
    The staff was courteous and extremely helpful!
  • AM
    Altea Muller
    Oct 1, 2025
    5.0
    Monica Chancellor helped me pack and ship a VERY unusual package with very strange dimensions and if i can give her a 10 out of 5 review i would!!!! it was beautifully packaged and shipped with no damage at all for me! thanks SO much Monica!
  • BB
    Bernard Baker
    Oct 1, 2025
    5.0
    Customer service is top notch for me. Tereses is always professional and polite. She greets me with a smile and calls me by name. I’ll always visit this store.
  • DD
    Danielle LeSure (Dee Dee)
    May 29, 2025
    5.0
    I want to express my deepest gratitude to Jacoby and Monica at UPS for turning what felt like an overwhelming, emotional moment into one of unexpected joy and relief. I came in with five Amazon packages to return — all connected to my mom’s hospital discharge — and I was already in tears before I even walked through the door. On top of that, I needed a document notarized quickly. I felt like I was carrying the weight of the world. Jacoby and Monica didn’t just help me — they surpassed every expectation. They were kind, attentive, efficient, and compassionate. What could have been another stressful errand turned into a moment of hope and encouragement. They had no idea I’d cried before arriving. But by the time I left, my tears had dried, and I had a smile on my face. Their help reminded me that there’s still goodness in the small things — and in people. Thank you both for making my day lighter. UPS is truly blessed to have you both.
  • AJ
    Andrew Ester Jr.
    Mar 21, 2024
    5.0
    The UPS Store agent Monica was very helpful and expeditious in her service. A1 service!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5377 in Kathleen offer?

The UPS Store #5377 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and computer access services.