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The UPS Store

2.7
(144 reviews)

Business Details

5220 Jimmy Lee Smith Parkway, Hiram, GA
30141, United States
(678) 567-5262

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4802 in Hiram offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between Kohl's And Ross.

Details

  • DeliveryNot available

Location

The UPS Store
5220 Jimmy Lee Smith Parkway, Hiram, GA
30141, United States

Hours

Monday8:30 AM - 7:00 PM
Tuesday8:30 AM - 7:00 PM
Wednesday8:30 AM - 7:00 PM
Thursday8:30 AM - 7:00 PM
Friday8:30 AM - 7:00 PM
Saturday9:30 AM - 3:00 PM
Sunday11:00 AM - 4:00 PM
4/5/2026Closed
5/10/2026Closed
5/25/2026Closed
7/3/2026Closed
7/4/2026Closed
9/7/2026Closed
10/12/2026Closed
11/11/2026Closed
11/26/2026Closed
11/27/2026Closed
12/24/2026Closed
12/25/2026Closed
12/31/2026Closed
1/1/2027Closed

Reviews

2.7
144 reviews
5 stars
57
4 stars
0
3 stars
4
2 stars
8
1 star
75
  • TH
    Tonya Hunter
    2 days ago
    1.0
    I am writing to formally report a repeated negative customer service experience at the UPS Store located in Hiram, Georgia. During my most recent visit, I encountered behavior from the store manager and staff that I found unprofessional, combative, and unwilling to assist me as a customer. This was not an isolated situation. I have experienced similar treatment at this same location before, which is why I feel it is important to bring this matter to your attention. The manager’s communication style was argumentative and dismissive, and the overall environment in the store felt tense and uncomfortable. It appeared that staff members were hesitant in their interactions, which suggested a workplace atmosphere influenced by leadership style rather than customer service standards expected from a UPS Store location. In addition, the general level of customer service at this store has consistently fallen below expectations. After reviewing public feedback online, I noticed the location currently holds low ratings on review platforms, which reflects concerns similar to my own experience. As a customer who relies on UPS services, I shouldn’t not have to be exposed to this poor customer service at this location.
  • DA
    Devaughn Addison
    Apr 1, 2026
    5.0
    I went to this UPS Store here in Hiram and I received great customer service Jane was very helpful and Starr was very professional I will be back to this store. Every time I come in they make my day. Great work ladies.
  • RS
    Rona Swanson
    Mar 5, 2026
    5.0
    Went into store with 11 Amazon returns . All looked the same regarding packaging, service rep was VERY helpful in helping me get these properly returned. TU !
  • TD
    Treva Dubose
    Feb 18, 2026
    5.0
    Great customer service and great location!
  • GA
    Gustavo Avelar
    Jan 31, 2026
    1.0
    Overpriced $3 digital fee to receive a email with documents to print.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the operating hours for The UPS Store in Hiram?

The UPS Store in Hiram is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:30 AM to 3:00 PM, and Sunday from 11:00 AM to 4:00 PM. Hours may vary on holidays.

Brand Certified Facts from The UPS Store

This information is certified by The UPS Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified April 05, 2026Yext Knowledge Graph
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