United States Postal Service

Reviews

• KD

  karah diehl

  2 days ago
  1.0
  It’s hilarious that you guys don’t even attempt to deliver packages. I’m assuming they take one look at the package and say “yeah I’m not delivering that, I’ll leave it at the post office for the customer to get” & then slap a pink slip in my mailbox and claim that you attempted to deliver it. this is laziness at its finest and is MADDDD annoying. I spoke with a staff and then said the drivers purposely do this because they don’t feel like walking up people’s steps.
• M1

  MY 13

  Jan 4, 2026
  1.0
  Amazon needs to stop using the Post Office for deliveries, ASAP. There are businesses like DoorDash that would gladly pick up the slack created by the Post Office’s incompetence and outdated business practices. Here’s the problem: they’ll (The John Deere site) drop a pink slip in your mailbox and mark it as a “delivery attempt,” even when they never had the package with them in the first place. That is not an attempt. People are paying for two‑day shipping that the Post Office consistently fails to honor. It’s disappointing that a company as large as Amazon accepts this, being larger an more profitable than the Post Office. Every time this happens, I make Amazon discount my order — and if others are doing the same, it’s costing them real money. Maybe that’s what it takes for them to rethink their partnerships. The Post Office staff — yes, all of you, including the Postmaster — refuses to do what UPS, FedEx, and DHL do every single day: walk up, knock on the door, and deliver the package. But they have no problem stuffing a mailbox full of junk mail. When it comes to things that actually matter, suddenly it’s “too much effort, too walk.” If I have to go pick up a package when I’m home and available, why do I need the Post Office at all? Hurry up, AI. #RemoveSurplusJobs #JohnDeereSite#RemoveUSPSservices#Makethemwork
• DB

  darrius burnett

  Dec 30, 2025
  1.0
  so many of my packages said they have been delivered to me that Ive never received!... if it was coming by any other carrier I would have gotten my packages!..
• AW

  April Weise

  Dec 20, 2025
  1.0
  Would give zero stars if possible. December 20, 2025// 1030-1105 (AM) I went in to collect a package that I had asked to be held because it was two weeks behind schedule and I had to travel. I come into the office and explain that I have a package being held, and before I get to finish Brandi interrupts me and tells me they don’t hold packages. If she had allowed me to finish, I would have been able to tell her that I chose informed delivery and it gives an option to make a comment. She interrupted me twice before I was able to make that explanation. She is unaware of this service which means USPS’s training is inadequate or she has not retained the information. I go to show her my ID and she brusquely asks me for my address. She goes in the back and what do you knoooowww my HELD PACKAGE is there. It is a very large package so I go to press the automatic door button and she calls me back with an attitude and says “package”. Please tell me why I would drive from my home to collect a package to then leave it? I look back and say I’m pressing the button to open the door. She says WHAT. So I snap and say I have to get the door open because there’s no way for me to hold the box and open the door at the same time. All these things were being returned because they arrived too late, so I went to my car, did the return process and returned to the office with the box. Another worker was there and she started the process but I had to buy tape ($3.99 EGREGIOUS) and told her that she could take another customer whilst I taped the box. I finished taping the box and that worker had gone to bring the package to the back. Brandi pretends to be busy, goes to the back for about three minutes, comes back and then says I can take the next person who is ready. She sees that my box is fully taped and that I am waiting to be serviced, there are two other customers actively working on boxing their packages. Be serious. I put my box on the scale and she, again, with that tone asks if I have the address on the box. I respond that I have a return code and the service is done in tense silence. I understand that during Christmas time there is an influx of customers and that the pressures of the job get to people. I, also, realised that that is her tone of voice when I listened to how she spoke to other customers. What, however, was lacking in our exchange was actual customer service and kindness. It fully disappeared when I informed her of a service USPS has that she’s unaware of. She needs to learn to take a deep breath between each customer and turn her listening ears on. Not assume that she knows what task is at hand because each customer has different needs, and not stick to whatever script she has in her head. I’ve been serviced by other employees at this very branch and though they all have bored and rushed approaches, I have never been left with this feeling of annoyance. Does USPS have a timer on each customer interaction because that is what it gave. Rushed service like this will eventually lead to mistakes- whether small or large. Please tell your employees it’s okay to breathe and re-centre. Then they should hopefully be able to do the job that they’re hired for with atleast some decency.
• CC

  Chris Cornell

  Dec 12, 2025
  1.0
  This post office’s incompetence is staggering. It consistently fails at basic mail delivery. Packages and letters are routinely misdelivered to neighbors, including overnight time-sensitive documents requiring signatures. Had I not knocked on doors looking for my package, I’d’ve missed the contract deadline for a real estate deal. Today, an employee left a ‘Sorry we missed you’ slip without even knocking— pure laziness. I was home. The “We will redeliver for you” post-it provided zero sender information or date/time when the item will be available for pick up. Now I’m forced to either blindly sign for a mystery letter and wait 3+ days or waste time driving to the post office, only to be told the carrier still has it and to come back tomorrow. News flash— Had the carrier knocked, this time-wasting game would already be over. The inability to speak to a human due to the inadequate Ai phone system makes resolving these issues impossible. A profoundly frustrating and unreliable service with a broken, customer-hostile operation.

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